Submit a request

Use this form to submit an appeal request if you are a publisher whose account is locked. Before submitting this form, please familiarize yourself with Unity’s Monetization Services Terms of Service, Content Policy, Invalid Activity Policy, and Account Block FAQ page.

If you have additional information that could explain invalid activity on your mobile app(s) such as traffic logs, please include them in the Attachments section at the end of this form. Please follow all stated instructions while filling out this form and provide all requested information. Once Unity has reached a decision on your appeal, further appeals may not be considered.

ARE YOU SURE? The Urgent priority is for emergency situations where production or live operations are in a critical state. If this is a production emergency, we will mobilize a strike team that will connect with your production management within 2 working hours. If this isn't an emergency, please select 'High' priority instead.

Welcome to Unity Customer Experience!

We’re here to assist with non-technical inquiries related to licensing, online subscriptions, ID accounts, and the Asset Store. 

Due to high demand, free user response times may exceed two months. If you have a paid Unity Success Plan, ensure you're signed in for contracted SLA responses.

For immediate help, check our Knowledge Base or speak to UB-1, our chatbot in the bottom left of the Knowledge Base.

If UB-1 or the Knowledge Base doesn’t help, provide detailed information when submitting your request to Customer Experience:

* Screenshots of any errors.
* Your Unity ID email address.
* Order/ invoice numbers, or product/ Asset name.
* Detailed issue description and steps taken.

Please note: The Customer Experience team cannot assist with technical questions (for example, issues with your code, project or questions about the use of the Editor). If you do not have a paid Unity Success Plan, head to our Forums or Discussions sites for community support.

Unity Engine Support

Please use the form below to submit your support ticket.

Starter Success

Please use the form below to submit your support ticket.
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You organization is currently at or above the limit of concurrent tickets included in your support service. You can still submit a ticket, but it will be held in a queue for activation once there is space available.
High: Team production is degraded. Workaround available but producing significant inconveniences.
Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions.
Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
Urgent: Team production is down. Live ops are down. Release milestone imminent. No workaround.
High: Team production is degraded. Workaround available but producing significant inconveniences.
Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions.
Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
Please enter the details of your request and be as detailed as possible. Some examples of the information we usually need:
  • - Operating System, Target Platform, Hardware & Firmware of device.
  • - Is it a bug? Tested in the latest version? Include the bug case below.
  • - Uploaded minimal reproduction project (*), including steps to reproduce the issue.
  • - Any previous research done (e.g.: documentation) or tests performed.

(*) ZenDesk has a file attachment cap of 50 megabytes. For larger files, we can provide an online folder to upload the files.

Please use this form to submit a support ticket if you require assistance integrating or using Analytics, Authentication, Campaigns, Cloud Code, Cloud Save, Cloud Content Delivery, Economy, Player Engagement or Remote Config gaming services.
Use this form to submit a request to the Vivox support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
Use this form to submit a request to the Lobby support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
Use this form to submit a request to the Relay support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
If you have questions, please contact us at fraud-request@unity3d.com. In order for Unity to consider your request, you are required to create a copy of the Excel template found here, fill out the required information, and upload it in the Attachments section at the end of this form.
Use this form to submit a request to the Multiplay support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
Use this form to submit a request to the Matchmaker support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
Please use this form to submit a support ticket if you need help with our Relay or Lobby products.
Engine support => Is for paid enterprise support
 Pro support => Is for paid support
 Customer Service => Is for free / Non technical support
Please select the support service you require:

Please note, that during the Asset Manager beta period, support will be provided to all users to help improve the quality of the Cloud product. There will be no Service Level Agreements (SLA) in place for support during this period and whilst we will try to address all tickets, we cannot guarantee an answer to each and every submission.

At General Availability, technical support for Unity Cloud will end and be delivered as part of our paid success plans.

Welcome to Unity Customer Experience!

Talk to us about Unity Muse, Sentis, Cloud Dashboard, Asset Manager, Pixyz, Speedtree, Ziva, among others. We specialize in non-technical support.

Our response time is 2 to 5 business days, but we strive to respond faster whenever possible.

When submitting an issue, please provide as many details as possible in the description.