Users attempting to download builds from the Unity Build Automation (UBA) Build History may experience timeout errors because the artifact storage system was recently migrated from Google Cloud to Plastic storage (UVCS). This error typically indicates that the user's local network is blocking the new storage location. To resolve the issue, network administrators need to allowlist the domain *.plasticscm.com to ensure traffic to the new storage backend is permitted.
Symptoms:
- I get a timeout error when trying to download my build from the Build History in UBA.
- I see the following error (or similar) when attempting to download my build: "This site can’t be reached. prd-azure-eastus-01-cloud.plasticscm.com took too long to respond."
- I was previously able to download my builds without issue, but I can not download recent builds.
Cause:
The UBA team has migrated our artifact storage from Google Cloud (GCS) to Plastic storage (UVCS). Any errors encountered while downloading artifacts from UBA after the migration are likely due to local network restrictions.
Resolution:
- Allowlist the domain
*.plasticscm.com. - Try to download the artifact from another device/network to confirm the issue.