Cause:
There are two scenarios where you may have missed out on a discount when visiting the Unity Asset Store:
- Missed application of a coupon code: Coupon codes or discount codes must be applied during the checkout process. If not applied at the time of purchase, they cannot be added retroactively.
- Expired promotions/sales: Sales and promotions are time-sensitive, with strict start and end dates. Transactions made before or after the promotional period do not qualify for discounts or credits.
- Incorrect/invalid coupon code: Coupon codes or discount codes are not always site-wide. Some may be issued with special criteria, meaning that you may not be able to apply it against all assets on the store. This information is detailed when the coupon code is provided to you or advertised on the store.
Resolution:
Unity does not retroactively apply coupon codes or adjust purchases for missed promotions and sales.
However, you can prevent this in the future by carefully reviewing your order before completing checkout and staying informed about promotional periods and coupon validity.
Below are some best practises to keep in mind when purchasing from the Unity Asset Store:
- Double-check before checkout: Always verify that your coupon code has been applied correctly during the checkout process. Look for the adjusted total to ensure the discount has been applied. If there is an error, the code is not valid for use and cannot be accepted.
- Track promotions and deadlines: Keep track of Unity promotions and coupon deadlines by signing up for Unity emails, newsletters, and notifications. This helps ensure you don’t miss future offers.
- Plan future purchases around sales: Unity frequently runs seasonal sales and limited-time promotions. If the promotion window has passed, plan to take advantage of upcoming sales for your next purchase.