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How do I renew my Unity Student plan?

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7 comments

  • Peter Hayman

    This process didn't work for me, just says 'Congratulations ...wait for an email'.

    I had better luck with the following:

    1. go to id.unity.com
    2. add seat -> my organization -> student plan
    3. "assign seat" to myself

    Assigning the seat triggers the email to come through.

    You can try to "download serial keys" but the excel document contained no key in my case. 

    1
  • Jarvis

    Hello Peter,

    Thank you for your comment.

    I am sorry to hear that you had some issues renewing your Student Plan. 

    After you have applied to renew your Student Plan, your renewal will be processed and an email will be sent to you to confirm that it has been setup. Once it has been renewed, you will need to assign yourself a Seat and reactivate your license using the serial key in the email, as you did originally.

    The reason for this is that the Student Plan works a little differently to our other subscriptions, so the renewal process is not automatic. I hope this has helped.

    If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

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  • Peter Hayman

    Thanks Jarvis! That makes total sense.

    It may be helpful to add that extra 'seat step' to the guide.

    0
  • Sean Batson

    Same thing here - I have been getting the email reminders daily, I go through the process as well and the extension is only done 5 days at a time no new license code in the mail.

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  • Rory

    Hi Sean Batson

    Thanks for contacting us. 

    Sorry for the inconvenience with your license for the Student Plan. 

    Since you have followed the process stated by Jarvis without any luck, I would recommend to send an email to Support at support@unity3d.com or alternatively, you can submit a ticket via this web form.

    Someone from the Customer Service team will take a look at your issue.

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  • Thorsten Gartmann

    Hello dear support team,

    unfortunately I have a problem with the reactivation of my student plan.
    I have gone through the process again as you described and so far everything has worked. But now when I try to activate the license key in Unity HUB, I always get the message: invalid Key.

    I would be very happy about the solution of this problem.

    Best regards
    Thorsten

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  • Derek

    Hello Thorsten. 

    Derek from Unity Customer Service here.Thanks for reaching out to us.

    I'm sorry to hear you're having trouble activating. I'll do my best to assist you. 

    I've had a look over your license in our system and can see that you've hit the activation limit. 

    Sometimes, when an OS does an automated update, it can change the machine ID. This can cause Unity to think you're activating on a new machine. 

     You can return the activations in within your Unity ID by following the instructions outlined here.

    Once you have cleared the activations please try again, I believe this will narrow down the error. 

    If this does not work, sometimes a corrupted license file can get in the way of activating. If none of the above works. I recommend trying to delete your license file and trying again.

    You may need to clear your existing Licensing files. These can cause the Editor to hang upon Reactivation.

    Give the steps below a try, and let me know how you get on! The files may be hidden.

    Delete this file: 

    * WinXP/Vista: C:/Documents and Settings/All Users/Application Data/Pace Anti-Piracy/License Files 

    * Win7: C:/ProgramData/PACE Anti-Piracy/License Files 

    * Mac: HD/Library/Application Support/PACE Anti-Piracy/License Files 

    and

    * Windows: C:ProgramData/Unity

    * Mac: Library/Application Support/Unity

    Restart 

    Download Unity again from our website, since your original install might be corrupt. 

    Reinstall and test.

    Secondly, if this doesn't not work, I would like to ask you to check your network. Unity requires an uninterrupted connection to activate, this means that a poor internet connection, firewall or proxy can get in the way of activating. 

    Is there any way you could temporarily disable any firewall or proxy you may have running whilst you activate? 

    If you can not shut these down, I recommend checking the link below to learn how to allow Unity through your network.

    https://docs.unity3d.com/Manual/upm-network.html

    Please feel free to get back to me if you have any follow up questions. All the best.

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