Symptoms:
- PIXYZ Studio opens but becomes unresponsive after displaying a license expiration pop-up.
- The application remains frozen even after closing the pop-up window.
- Clicking within the PIXYZ Studio application results in a Windows sound indicating a locked window.
- The application can only be closed using Task Manager.
Cause:
The issue is caused by a license expiration pop-up in PIXYZ Studio, which continues to affect the application's responsiveness even after being closed. Additionally, using an outdated version of PIXYZ Studio may contribute to the issue.
Resolution:
To resolve the issue, follow these steps:
1. Uninstall PIXYZ Studio:
- Use 'Uninstall.exe' to remove all instances of PIXYZ Studio from your local system.
(Default path: C:\Program Files\PiXYZStudio\Uninstall.exe)
2. Delete Registry Entries:
- Open 'Registry Editor' from the search toolbar.
- Navigate to `HKEY_CURRENT_USER -> Software -> PiXYZStudio202X`.
- Delete all registry entries related to PIXYZ Studio.
<i.o Screenshot>
3. Install Latest Version:
- Download and install the latest version of PIXYZ Studio (e.g., PIXYZ Studio 2025).
(Download Link : https://www.pixyz-software.com/releases)
- Ensure you register your license either through online or offline activation.
4. Disable License Expiration Alerts (if necessary):
- In PIXYZ Studio, go to 'Preferences' under the 'Core' section (In case of Pixyz studio '2022')
- In PIXYZ Studio, go to 'Preferences' under the 'Studio' section (In case of Pixyz studio '2024/2025')
- Disable the "EnableLicenseExpirationAlert" setting.
By following these steps, you should be able to resolve the unresponsiveness issue caused by the license expiration pop-up and ensure you are using the latest supported version of PIXYZ Studio.