Symptoms:
- I import a file, but the software returns an error message or crashes.
- I tried to import a file, but the result in the viewer of the software does not match what I was expecting.
- After importing it into the program, I encounter changes in the file's characteristics.
Cause:
Attempting to import an unsupported file format may result in an error message or software crash.
Resolution:
Please check the list of formats supported by your Pixyz product:
If you are using Pixyz Studio and the format has an alternative importer option in the Supported File Formats tab, set the PREFERENCES > IO > PreferAlternativeImporters option to True.
Pixyz is set by default to import all CAD files following format specifications. In case of import issues, the above alternative method can help import a model.
If the format and version are supposed to be supported, but your file is still not imported, please contact support.