- I import a file, but the software returns an error message or crashes.
- I tried to import a file, but the result in the viewer of the software does not match what I was expecting.
- After importing it into the program, I encounter changes in the file's characteristics.
Attempting to import an unsupported file format may result in an error message or software crash.
Please check in the list of formats supported by your Pixyz product:
If you are using Pixyz Studio and the format has an alternative importer option in the Supported File Formats tab, set the PREFERENCES > IO > PreferAlternativeImporters option to True.
Pixyz is set by default to import all CAD files following format specifications. In case of import issues, the above alternative method can help import a model.
If the format and version are supposed to be supported, but your file is still not imported, please contact support.
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