Symptoms:
- My machine broke down and I had to replace it with a more powerful one. How can I continue?
- I want to move to a different machine and need to release my license.
- I have to work in telework, and therefore have to change my license.
Cause:
-
Resolution:
Important: The action of releasing a license is only available once per purchased license per year.
There are two ways of releasing a license, click the links below depending on if your machine is connected to the internet or not:
Online: Your computer is connected to the internet.
Please follow these steps:
- In your Pixyz application, go to the License Manager (Access this via the Help (?) menu or the Pixyz menu).
- Log in with your email address and password (These are your account details used on the website).
- The Pixyz license used on this computer is displayed. Click the Release button.
- Confirm you do want to release the license or click Cancel. (Remember this action is possible only once. If you click on the Reinstall button, it will reinstall the freshly released license, and you will not be able to release it anymore.)
- Connect to your Pixyz account on the website and within the License Management menu, you will see that the license is now available for activation on another computer.
Offline: Your computer is not connected to the internet. (For example, your company may be blocking the internet connection on your computer).
Please follow these steps:
- In your Pixyz application, go to the License Manager (Access this via the Help (?) menu or the Pixyz menu).
- In the Offline Activation tab, click the Generate release code button.
- Save the release code as a *.bin file.
- Copy the release code (*.bin file) and go to a computer with an internet connection and connect to your account on www.pixyz-software.com.
- Go to the License Management menu and look for the license you wish to release.
- Click on the Release button and proceed to upload the release code (*.bin file) you just saved on your computer.
- Once the procedure is over, your license is now ready to be activated again on another computer.
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