Symptoms:
- A user receives a
VxAccessTokenInternalError (20125)error.
Cause:
The VxAccessTokenInternalError (20125) is a Vivox error code that indicates an internal server-side issue with the access token processing system. This is not a client-side programming error, but rather a problem that requires Vivox's direct intervention.
Resolution:
Unlike other token-related errors that can be fixed through code changes or configuration updates, this error requires investigation and resolution by the Vivox team.
Document when and how frequently the error occurs
Note any patterns or specific circumstances when the error appears
Gather relevant logs that can be shared with Vivox support
Report this through the forums. or by submitting a support ticket.