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Vivox: What causes status code 10006 ("Name Resolution Failed")?

Updated

Symptoms:

  • In Unity and Unreal: The Vivox SDK status code VxNetworkNameResolutionFailed (10006) can occur when failing to successfully sign in a local user.
  • In Vivox Core: The Vivox SDK status code VxNetworkNameResolutionFailed (10006) can occur in a vx_resp_connector_create response message when failing to successfully connect to the Vivox server with a vx_req_connector_create request.

Cause:

The Vivox SDK status code 10006 ("Name Resolution Failed") indicates a DNS/network issue or an implementation error.

Resolution:

To troubleshoot this error, perform the following steps.

  1. Check that your Server URL endpoint is entered correct. For more information, see Where do I find my custom application credentials?
  2. Check the network and DNS configuration of the device.
  3. If you are using Unity, ensure that your project is set to allow communication over the internet.
  4. If none of these steps appear to resolve the issue, contact Vivox Support to report the 10006 error. Please include the Vivox Server URL and Vivox Domain you are trying to connect to.

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