Skip to main content

Why have I not received my Asset Store publisher payout?

Updated

Payouts run between the 15th and 30th, covering earnings through the last day of the prior month. PayPal pays monthly; bank transfers pay quarterly (Jan/Apr/Jul/Oct). Status may show “sent” from the 1st, but funds arrive on/after the 15th. Ensure your payout profile is complete by the 28th of the prior month. Bank payouts require USD and a $250 quarterly minimum. If delayed, “touch” your payout profile to retrigger payment. Contact support after the payout window ends. ✨

Overview:
This article explains how Unity Asset Store publisher payouts work, when to expect them, and how to troubleshoot delays. It covers payout timing, status meanings, monthly vs quarterly methods, minimum thresholds, and steps to retrigger a payment attempt.
 

Payout timing and coverage

  • Process start: The payout process initiates on the 1st of the payout month/quarter. The payout may be marked “sent” on/around the 1st, but funds will not arrive until at least the 15th.
  • Payout window: Between the 15th and 30th of each month.
  • Coverage: Each payout includes earnings through the last day of the previous month. Example: Sales through March 31 are paid between April 15 and April 30. Sales from April 1 are paid in the next cycle.

Payout methods

  • PayPal: Paid monthly.
  • Bank transfer: Paid quarterly in January, April, July, and October.

Currency and minimums

  • Currency: Unity pays in USD. Your bank account must be able to accept USD.
  • Minimum payout thresholds: You can set a custom minimum payout amount in your payout settings.
    • PayPal: Can be set as low as $0, but can be increased if you would prefer to be paid in bulk. For example, you can set your payout threshold to $1,000, which delays payment until earnings reach $1,000.
    • Bank (wire) transfer: Mandatory minimum $250 per quarter. Earnings below $250 roll forward until the minimum is met.

Account verification and holds

  • Unity may pause payouts if the account information appears to be incorrect. Status may show REVERSED or DISAPPROVED.
  • Important deadline: Update your payout profile no later than the 28th day of the prior month to be eligible for the following month’s payout. Example: To receive a payout in January, your payout profile must be complete and correct by December 28.

Troubleshooting: Why your payout hasn’t arrived

  1. Verify payout profile details
    • Confirm your PayPal or bank account information is current and correct on your publisher organization payout profile.
  2. Check the date
    • The payout process initiates on the 1st of the payout month/quarter. The payout may be marked “sent” on/around the 1st, but this indicates the process has begun. Funds will not arrive until at least the 15th.
      If you see “sent” before the 15th or mid-month and haven’t received funds, wait until the end of the payout window before taking action.
  3. Check sales activity
    • Review the Sales tab in your Asset Store publisher portal. If there were no sales in the last month, there are no earnings to pay.
  4. Confirm your payout cadence
    • PayPal: Monthly.
    • Bank transfer: Quarterly (Jan, Apr, Jul, Oct).
  5. Ensure your bank can accept USD
    • Payments are only sent in USD.
  6. Check the minimum payout amount
    • Publishers can set a custom minimum payout amount. PayPal payouts can be set as low as $0, while bank (wire) transfers have a mandatory minimum of $250 per quarter. If your earnings do not meet your chosen minimum, or, for wire transfers, the $250 quarterly minimum, funds will roll forward until the threshold is reached.

How to retrigger a failed payment attempt (“touch” your profile) 

If your payout appears stuck or did not process as expected, reset the payout status for payment retries by touching your profile:

  1. Log in at id.unity.com.
  2. Go to Organizations.
  3. Select your publisher organization.
  4. Select Payout Profile.
  5. Select Edit payout method.
  6. You do not need to change any payout details if nothing has changed.
  7. Click Save.

Completing these steps retriggers the payout attempt. You can expect processing in the next payout period.

When to Contact Support

If you have validated all details above and still haven’t received funds by the end of the next payout month/quarter, wait until the last day of that payout window and then contact the Customer Experience team.
Include: Organization name, Publisher ID, payout method (PayPal/bank), payout month/quarter, and any error statuses (REVERSED/DISAPPROVED).

Related to

Related articles