This error occurs when duplicate Unity Discussions profiles exist under different emails, causing sign-in conflicts. It doesn't affect your Unity account or licenses. To resolve, contact the Customer Experience team with a screenshot of the error, your Discussions username, associated email addresses, and your public Discussions profile URL for profile merging. ✨️
Cause:
This error usually means duplicate Discussions profiles exist under different email addresses associated with your Unity account. Discussions cannot tell which profile to sign you in to, so it rejects the attempt. It is not caused by anything you changed, and your Unity account, subscriptions and licences are unaffected.
Resolution:
Duplicate profiles have to be merged by Unity, so contact the Customer Experience team. Include all of the following in your first message, so the team can identify both profiles without coming back to you:
- A screenshot of the error message.
- Your Discussions username.
- Any email addresses associated with your Unity account.
- Your public Discussions profile URL.