Symptoms:
- The Hub crashes every time it tries to open a file/folder picker.
- When the Hub tries to pick a file, opening a file explorer window, it closes immediately.
- The app crashes when attempting to use any option to specify a path from the file explorer window.
Environment:
- Unity Hub
- Windows OS
- IBM Aspera Connect
Cause:
The Unity Hub has a compatibility issue with IBM Aspera Connect in certain configurations. Attempts to use a file or folder picker feature, such as "Add Project from Disk," selecting a new project location, changing the default project location, or adjusting install/download locations in the "Installs" preferences, lead to the Hub crashing immediately. The exact cause remains unclear, but these symptoms occur consistently across cases.
Resolution:
- Uninstall IBM Aspera Connect. This action resolves the issue completely.
- If IBM Aspera Connect is necessary for your work, reinstall it without selecting the "Register the Aspera Drive Shell Extension" option. This configuration may prevent the crash while allowing you to use the application.