Symptoms:
- The links of pathways are broken.
- The URL to the Unity Learn lesson is not working.
- My Unity Learn course is disappearing.
- Unity Learn does not load correctly.
Resolution:
This article will guide you through some troubleshooting steps that may help resolve this issue.
First, please ensure that you have completed the following five actions:
- Close your browser completely.
- Check the ''View site option'' in your browser:
- Clear your browser's cache and cookies.
- Restart your browser.
- Try accessing the course again by navigating to learn.unity.com -> select "My Learning" -> select the Unity Learn course.
After trying the first steps, please verify your Login Status:
- Ensure you are properly logged into your Unity account.
- If logged out, log in again at learn.unity.com
- Navigate to the Unity course through your learning dashboard.
If your problem still continues after following these steps, you will need to check the below criteria:
Please make sure your browser is compatible with Unity Learn:
- Try using a different supported browser (Chrome, Firefox, or Edge).
- Ensure your browser is updated to the latest version.
If you are still experiencing issues loading Unity Learn pathways, please try the below methods:
- Using an incognito/private browsing window.
- Disabling browser extensions temporarily.
- Checking your internet connection stability.
If you still cannot access Unity Learn pathways after following all of the troubleshooting linked above, please raise a support request with Unity Customer Experience and provide screenshots of the errors you are facing.
More information:
Visit Unity learning paths, certifications, institutional licenses, tools for educators, and more.