Symptoms:
- I forgot to purchase an asset while it was on sale. Is there any way I could receive a discount code?
- I made a purchase on Unity's Asset Store and forgot to apply a coupon code.
- I purchased an asset after a sale ended / I purchased an asset and didn't apply my voucher code. Can credit be applied to my account?
Cause:
There are two scenarios where you may have missed out on a discount when using the Unity Asset Store:
- Missed Application of Coupon Code: Coupon codes or discount codes must be applied during the checkout process. If not applied at the time of purchase, they cannot be added retroactively.
- Expired Promotions/Sales: Sales and promotions are time-sensitive, with strict start and end dates. Transactions made before or after the promotional period do not qualify for discounts or credits.
Resolution:
Unity does not retroactively apply coupon codes or adjust purchases for missed promotions and sales. However, you can prevent this in the future by carefully reviewing your order before completing checkout and staying informed about promotional periods. Below are some best practises to keep in mind when purchasing from the Unity Asset Store:
- Double-Check Before Checkout: Always verify that your coupon code has been applied correctly during the checkout process. Look for the adjusted total to ensure the discount has been applied.
- Track Promotions and Deadlines: Keep track of Unity promotions and coupon deadlines by signing up for Unity emails, newsletters, and notifications. This helps ensure you don’t miss future offers.
- Plan Future Purchases Around Sales: Unity frequently runs seasonal sales and limited-time promotions. If the promotion window has passed, plan to take advantage of upcoming sales for your next purchase.
If you believe there’s been an error or misunderstanding, please reach out to Unity Support for assistance.
More information: