Symptoms:
- You encounter difficulties authorizing a Snowflake connection within the Unity Dashboard under Analytics > Data Access.
- An error message appears during the connection attempt, reading "Unfortunately we could not process your request".
- The connection process fails without a clear indication of the cause.
Cause:
The most common reasons for failed connections between Unity Analytics and Snowflake via Data Access relate to:
- Insufficient User Permissions: The user attempting to authorize the connection lacks the necessary permissions within the Unity Organization. Data Access connections are restricted to a specific organizational role for security.
- Incorrect Account Locator: The provided Snowflake account locator does not match the expected format. It should be a specific alphanumeric string, without any extra characters, spaces, or prefixes.
- Unsupported Geographic Region: The Snowflake account is hosted in a geographic region that is not currently supported for Data Access connections.
Resolution:
- Verify User Permissions: In the Unity Dashboard, navigate to the organization's member list and confirm the user attempting the connection has the required organizational role with sufficient permissions. This is typically the highest permission level within the organization.
- Confirm Account Locator: Review the Snowflake account settings or documentation to obtain the correct account locator. Ensure it matches the expected alphanumeric string format and that you are not including any extraneous characters.
- Check Snowflake Region: Verify that your Snowflake account resides in one of the supported geographic regions for Data Access. If your account is in an unsupported region, contact Unity support for options, though migration may be the only solution.
More Information:
- Data Access Documentation.
- Set up Data Access Documentation.
- Snowflake Account Identifiers Documentation.
If you continue to experience issues after going through these steps, please contact Unity Support, providing the Unity Organization ID and your Snowflake account details (account locator and region).