Quick checklist
- Code is correct? ✅
- Consent is applied? ✅
- Event recorded in the Debug Panel or console? ✅
- Event uploaded in the Debug Panel or console? ✅
- Viewing the correct environment in the Dashboard? ✅
Still not seeing Unity Analytics events in the Event Browser? The most common cause at this point is a plan/entitlement issue: either Analytics has exceeded the Free Tier (less likely if you’ve never sent events) or another UGS service in the same org (for example, Vivox) has surpassed its Free Tier, which requires upgrading the plan before Analytics ingestion appears in Event Browser.
Description
It’s common to see events “recorded/uploaded” in the Editor’s Analytics Debug Panel but not in the Event Browser (server side). The Debug Panel confirms local recording and upload attempts while it’s open; the Event Browser shows accepted events after a short delay (typically a few minutes). When everything in code looks correct yet nothing appears in Event Browser, it’s usually either:
- A plan/entitlement blocker (org still on Free Tier and a UGS free‑tier has been exceeded), or
- A simple setup detail (wrong environment name, using wrong consent code for Analytics version)
Cause
- Plan/entitlements: The organization is on Free Tier and has exceeded a UGS Free Tier (of any UGS service). Once any Free Tier is exceeded, Analytics events won’t appear in Event Browser until the plan is upgraded (for example, to Pay As You Go).
- Initialization: Environment name mismatch (case‑sensitive).
Resolution
- Verify plan and usage
- Go to Service Usage/Billing for your org and check plan status and Free Tier usage.
- If any UGS service shows “Free Tier exceeded” and you’re still on Free Tier, switch to Pay As You Go. Once upgraded, events should start appearing in Event Browser within minutes.
- Confirm environment and initialization
- Ensure SetEnvironmentName matches the Dashboard environment name exactly (case‑sensitive).
- After UnityServices.InitializeAsync() ensure the correct consent code is being used for the Analytics/Unity Editor version you are running.
- During tests, optionally Flush to send immediately. Then wait 2–5 minutes and check the Event Browser.
Notes
- Latency: Event Browser shows raw events in a few minutes; aggregated dashboards refresh less frequently.
- Developer Data: The Developer Data checkbox in the Analytics Settings has no impact on game telemetry ingestion and will not prevent events from being collected/ingested.