Symptoms:
- I created a Unity account, but my login doesn't work on the Pixyz website.
- I try to connect to the support platform, but my login details don't work.
- My Pixyz login doesn't work on the Unity website. Why?
Cause:
Pixyz accounts and Unity accounts are not linked, so you cannot use one account for both.
Resolution:
If you already have a Pixyz account but need to sign in to Unity to access the forums or submit a support ticket, you must create a new Unity ID at id.unity.com.
If you already have a Unity ID but need to sign in to the Pixyz dashboard to manage your products & Pixyz license, you need to create a new Pixyz account on the Pixyz website.
Note: If possible, create both your Unity ID & Pixyz account using the same email.
This will make it easier for us to process your bug reports, feature requests, and support requests.
More Information: