I received a notification on my Dashboard saying that my organization’s access to Unity Gaming Services has been halted. Do I need to enter payment information for Unity Gaming Services in order to continue use of any services on my Dashboard?
Select services will continue to operate normally, whether or not you have entered payment information to sign up for Unity Gaming Services. Services that do not require your organization to sign up for Unity Gaming Services include: Unity Ads (Growth and Monetization), CCD, DevOps tools, Remote Config, and all beta services.
Services that require your organization to enter payment information for Unity Gaming Services include: Analytics, Cloud Code, Cloud Save, Economy, Vivox, Lobby and Relay
I have already entered payment information, but I still have a notification on my Dashboard telling me that I need to enter payment information in order to use certain services. Why do I need to enter payment information twice?
You may find that you already have payment information attached to your organization under either the Unity ID portal (Organizations > [select organization] > Payment Methods) or on the Unity Dashboard (Projects > Finance > Payment Method). This is likely because you have payment information entered for other services, including Editor licenses, Unity Ads, CCD, or DevOps tools.
If you are receiving this notification on the Unity Dashboard, you will need to go through the checkout process to confirm payment information specifically for this list of recently fully released services: Analytics, Cloud Code, Cloud Save, Economy, Vivox, Lobby and Relay
When will I receive my first bill?
You can expect to receive your first Unity Gaming Services bill at the beginning of August 2022 for services used in the month of July 2022, after the products graduate from Beta into full release.
When will I start to be charged?
Billing for UGS services begins on July 1, 2022. You will not be billed if you stay within the free tiers of the products. For more information on our free tiers, visit our pricing page here
How can I estimate how much my first bill will be?
Visit https://dashboard.unity3d.com/metered-billing/usage to view your current metered information in your Unity Dashboard account. Calculate and estimate your bill with information pricing page here.
What will my invoice look like? Will I get one invoice per UGS product or one invoice with breakdowns per product?
You will receive one unified invoice for the following UGS services: Analytics, Cloud Code, Cloud Save, Economy, Vivox, Lobby and Relay. This bill will not include Cloud Content Delivery services or Ads/Monetization.
Can I get a breakdown of games of my org in the invoice?
Your invoice will not be broken down by project or game at this time.
I entered my credit card information, but my organization would prefer to have an invoice sent monthly. How can I request this change in billing method?
Our standard billing method is credit card. If you’re interested in other payment options, please contact our sales team by clicking here.
I have a question about volume discounts. Who can I speak to about this?
For questions about volume discounts, please contact our sales team by clicking here.
I am an open beta customer of UGS. Do I need to do anything to be using the products on my UGS account once they are fully released?
To use UGS products past July 6, 2022, you will need to add your credit card information to your account. Beta customers do not need to take any other actions to access the UGS products in ‘full-release’. As a best practice, always try to use the latest SDKs.
What can I do if I didn’t enter my credit card information prior to July 6, 2022? How can I reactivate my account?
You can reactivate your account by signing up for the UGS plan through the Unity Dashboard. You will automatically regain full access immediately.
How long will my project data be saved if my account is deactivated?
Your project data will be saved for 90 days. You can reactivate your account by signing up for the UGS plan through the Unity Dashboard. You will automatically regain full access immediately.
What can I do if (during sign-up) my credit card is not accepted?
Please submit a support request here if you are experiencing problems with your credit card.
My credit card has been overcharged. What should I do?
Please submit a support request here if your credit card has been overcharged.
My credit card couldn’t be charged. What can I do to reactivate my account?
Please submit a support request here to reactivate your account.
I don’t have a credit card, can I use UGS?
In addition to credit cards, we also accept debit cards as valid payment instruments in the self-serve sign-up process. If you’re interested in other payment options, please contact our sales team by clicking here.
Can I remove my credit card from UGS?
You can add and delete card information from the Projects > Finance > Payment Method page on your Unity Dashboard. However, the final card cannot be removed. One card must remain to cover any charges incurred.
Can I cancel my UGS subscripton?
Yes, you can disable individual services from within their own sections of the Unity Dashboard or you can visit the Manage Subscriptions page, linked from the banner on the About page of any of the billable UGS services
Two factors determine the total cost of using the Relay service. The first is the average concurrent users during a month. The second is the amount of data outgoing and egressing the Relay.
Relay offers a free tier covering up to a set amount of concurrent users and data. Once this limit is reached, your project is moved to the paid tier and you will be billed for additional concurrent users and data.
For more information, please see UGS pricing.
How Relay defines and captures the monthly average concurrent users (monthly average CCUs)
Periodically, every Relay server snapshots the number of players for a given project. The snapshot of all servers are summed up together into a number of player/CCU seconds since the start of the month for a given project.
For example, if 10 players were active from 10:00 AM to 10:00 PM (12 hours) there will be an average of five CCU total for that day. If this is repeated everyday in a month, there will be a total of 5 monthly average CCU.
The following scenarios would all lead to a monthly average CCU of 50:
- 100 players 24/7 for the first half of the month, none for the remaining half.
- 50 players 24/7 for all days of the month.
- 100 players for 12 hours per day for all days of the month.
How Relay defines and captures the monthly data consumed
Relay bills by outgoing bytes only and the bytes egressing the Relay server. That means all traffic going to the host, and to every player, combined.
For example, a host that sends a total of 50 KB to eight clients produces 50 KB of egress from the Relay server. Presumably the host also receives X bytes from those eight players, which would be added on top of that egress.
In this example of a three-player game where one player is the host, we have 15 packets per second (PPS) sent between players. We can see the combined input/output that the host receives and sends out:
* pps stands for Packets Per Second
To contact sales, please click here.
For technical support, please visit the Help and Support page in the Unity Dashboard.