For questions specific to the August 1st, 2023 Analytics Pricing Model update: FAQ - Analytics MAU Pricing Model Update

General Billing

Do I need to enter payment information for Unity Gaming Services in order to make use of any services on my Dashboard?

No, not exactly. Unity Gaming Services have free tiers and you do not need to add a payment method if you remain in these free tiers. You will be able to make use of most of the UGS products without a payment method to start. Once you exceed the free tier limitations you will then be asked to add a payment method in order to continue using the services.

Services you can begin using which do not require a payment method are Analytics, Cloud Code, Cloud Save, Economy, Relay, Lobby, and Voice and Text Chat (Vivox).

Services you cannot begin using until your organization has added a payment method are Cloud Content Delivery and Game Server Hosting (Multiplay).

I have already entered payment information, but I still have a notification on my Dashboard telling me that I need to enter payment information in order to use certain services. Why do I need to enter payment information twice?

You may find that you already have payment information attached to your organization under either the Unity ID portal (Organizations > [select organization] > Payment Methods) or on the Unity Dashboard (Projects > Finance > Payment Method). This is likely because you have payment information entered for other services, including Editor licenses, Unity Ads, CCD, or DevOps tools.

If you are receiving this notification on the Unity Dashboard, you may need to go through the checkout process to confirm payment information specifically for this list of services: Analytics, Cloud Code, Cloud Save, Economy, Voice and Text Chat (Vivox), Lobby, and Relay

Note: This only applies to organizations that have exceeded the free tier limitations for any aforementioned products.

When will I start to be charged?

You will only start to be charged if you exceed the free tier limits. You will not be billed if you stay within the free tiers of the products. For more information on our free tiers, visit our pricing page here.

How can I estimate how much my first bill will be?

Visit https://dashboard.unity3d.com/metered-billing/usage to view your current metered information in your Unity Dashboard account. Calculate and estimate your bill with the information pricing page here. 

Can I create a budget to help manage my spending and monitor usage?

Organization owners can create a monthly budget in the Unity Dashboard. You can use Budget Alerts to create and edit budgets, receive notifications when you reach defined budget thresholds, and monitor spending. Budgets can be created at the organization and product level.

How can I tell if I'm close to exceeding my free tier limit?

We have free tier email alerts, which notify you when you reach 75% and 100% of the free tier limit for any UGS service. You can’t customize the usage threshold for free tier email alerts. If you don’t want to receive free tier email alerts, you can opt-out of receiving them in the Email preferences section of the Budget Alerts UI (Projects > Finance > Budget Alerts).

What will my invoice look like? Will I get one invoice per UGS product or one invoice with breakdowns per product?

You will receive one unified invoice for the following UGS services: Analytics, Cloud Code, Cloud Save, Economy, Vivox, Lobby, and Relay. This bill will not include Cloud Content Delivery services or Ads/Monetization.

Can I get a breakdown of the games of my org in the invoice?

Your invoice will not be broken down by project or game at this time. 

I entered my credit card information, but my organization would prefer to have an invoice sent monthly. How can I request this change in the billing method?

Our standard billing method is a credit card. If you’re interested in other payment options, please contact our sales team by clicking here. 

I have a question about volume discounts. Who can I speak to about this?

For questions about volume discounts, please contact our sales team by clicking here. 

I was an open beta customer of UGS. Do I need to do anything to be using the products on my UGS account now that they've been fully released?

To use UGS products past July 6, 2022, you do not need to add your credit card information to your account unless you're exceeding the product's free tier limitations. Beta customers do not need to take any other actions to access the UGS products in ‘full-release’. As a best practice, always try to use the latest SDKs.

What can I do if I didn’t enter my credit card information prior to July 6, 2022? How can I reactivate my account?

You can reactivate your account by signing up for the UGS plan through the Unity Dashboard. You will automatically regain full access immediately.

What can I do if (during sign-up) my credit card is not accepted?

Please submit a support request here if you are experiencing problems with your credit card.

My credit card has been overcharged. What should I do?

Please submit a support request here if your credit card has been overcharged. 

My credit card couldn’t be charged. What can I do to reactivate my account?

Please submit a support request here to reactivate your account. 

I don’t have a credit card, can I use UGS?
Yes, you can use UGS without a credit card or payment method so long as you remain within the free tier limits. Once those are exceeded, you will need to add a payment method in order to continue using the services. In addition to credit cards, we also accept debit cards as valid payment instruments in the self-serve sign-up process. If you’re interested in other payment options, please contact our sales team by clicking here. 

Can I remove my credit card from UGS? 

You can add and delete card information from the Projects > Finance > Payment Method page on your Unity Dashboard. However, the final card cannot be removed. One card must remain to cover any charges incurred.

Can I cancel my UGS subscription? 

Yes, you can disable individual services from within their own sections of the Unity Dashboard or you can visit the Manage Subscriptions page, linked from the banner on the About page of any of the billable UGS services

Relay

Two factors determine the total cost of using the Relay service. The first is the average concurrent users during a month. The second is the amount of data outgoing and egressing the Relay. 

Relay offers a free tier covering up to a set amount of concurrent users and data. As of August 2023, 50 average monthly CCUs are provided for free (equals 2,160,000 connectivity minutes for a month of 30 days). Once this limit is reached, your project is moved to the paid tier and you will be billed for additional concurrent users and data.

For more information, please see UGS pricing.

How Relay defines and captures the monthly average concurrent users (monthly average CCUs) 

Periodically, every Relay server snapshots the number of players for a given project. The snapshot of all servers are summed up together into a number of player/CCU seconds since the start of the month for a given project. 

For example, if 10 players were active from 10:00 AM to 10:00 PM (12 hours) there will be an average of five CCU total for that day. If this is repeated everyday in a month, there will be a total of 5 monthly average CCU.

The following scenarios would all lead to a monthly average CCU of 50:

1. 100 players 24/7 for the first half of the month, none for the remaining half.
2. 50 players 24/7 for all days of the month.
3. 100 players for 12 hours per day for all days of the month.

How Relay defines and captures the monthly data consumed 

Relay bills by outgoing bytes only and the bytes egressing the Relay server. That means all traffic going to the host, and to every player, combined. 

For example, a host that sends a total of 50 KB to eight clients produces 50 KB of egress from the Relay server. Presumably, the host also receives X bytes from those eight players, which would be added on top of that egress.

In this example of a three-player game where one player is the host, we have 15 packets per second (PPS) sent between players. We can see the combined input/output that the host receives and sends out: 

* pps stands for Packets Per Second

To contact sales, please click here.

For technical support, please visit the Help and Support page in the Unity Dashboard.