Customers experiencing issues accessing Asset Store invoices can find solutions here. Invoices are sent automatically to the Unity organization's billable owner's email and the organization's email within 24-48 hours post-purchase. Free assets or voucher-acquired assets do not generate invoices. To download invoices, sign in to your Asset Store account, navigate to Order History, and select the invoice number. For purchases over 12 months old, contact Customer Experience with asset details and the purchasing email.
Symptoms:
- I cannot access the invoice(s) for my Asset Store purchases.
- I need my Asset Store invoice to access a publisher's support site.
- An Asset Store publisher wants proof of purchase. How do I get this?
- I can't download an old Asset Store invoice.
- I was given a free asset. Where is my invoice?
Cause:
Sometimes, Asset Store publishers may require proof of purchase before providing technical support.
Resolution:
| Note: Invoices are not generated or available for free assets or assets acquired via vouchers such as the ones from Humble Bundle. |
Applicable Asset Store invoices are automatically sent to the two email addresses below within 24-48 hours of the purchase.
- Your Unity organization's billable owner's email address.
- Your Unity organization's email address.
You can retrieve the invoice(s) from these email accounts.
Usually, the billable owner of an organization is the user who created it. The article 'What can Owners, Managers, Users, and Guests do in an organization?' provides more information.
You can download your Asset Store invoices via your Asset Store account by following the steps below:
- Sign in with your Unity ID at assetstore.unity.com.
- Click your initials in the top right corner of the screen.
- Click Order History (or Organization Orders) from the drop-down menu.
- Click the invoice number next to the asset title to download the PDF.
If your purchase was made over 12 months ago, you may have issues downloading the invoice. In those cases, contact our Customer Experience team and include the below information so we can help you further:
- The asset's name(s).
- The email address used to purchase the asset.