This article explains that when a customer buys an individual Unity asset instead of a discounted bundle, Unity's system still applies bundle pricing automatically. Purchasing the full bundle afterward will adjust the discount at checkout. Refunds may not be necessary, and customers should verify prices carefully and contact the publisher for detailed bundle information.
Symptoms
- You intended to purchase a discounted Unity asset bundle but only purchased a single toolkit instead.
- You are unsure whether a refund is possible or whether you can still obtain the remaining assets included in the bundle.
Cause
This situation can occur when a customer intends to purchase a discounted Unity bundle but accidentally completes the purchase for only one of the individual assets included in that bundle.
As a result, there may be confusion about:
- Whether the bundle discount can still be applied
- Whether a refund or adjustment is needed
- How bundle pricing works after an individual purchase
Resolution
- When assets are available both individually and as part of a bundle, bundle pricing is configured by the publisher and applied through the Unity system.
- In some cases, if you purchase an individual asset first, the bundle discount may still be applied when purchasing the full bundle, depending on the store configuration and eligibility.
- The final price, including any applicable bundle discounts, is always shown at checkout before you complete your purchase. We recommend reviewing this carefully before confirming payment.
- For specific questions about bundle contents or pricing, we recommend contacting the asset publisher directly, as they manage the bundle configuration.
For any further questions, please contact the Customer Experience Team.