If you purchased an asset from the Unity Asset Store but don’t see it in your account, it may take up to six hours to appear. If an error occurred during checkout, the transaction likely failed, and the charge is a payment authorization, not an actual withdrawal. Contact your bank to confirm the funds are released. For successful purchases, refresh entitlements via Asset Management. Visit Unity’s support article for troubleshooting failed transactions before retrying your purchase.
Symptoms:
- I tried to purchase an asset from the Unity Asset Store. Money was taken, but I cannot see the asset in my account.
- Money was taken, but the asset has not been added to my account.
- I received an error message: https://pay.unity.com/asv2/checkout?orderId=... when attempting to purchase from the Asset Store.
- When I try to purchase an asset, an error message appears: 'Unfortunately, we are unable to process your transaction at this time. Please double-check your billing details, try a new credit card, or contact your bank.'
- I see error 80.0408, but the transaction is still pending.
Cause:
The majority of assets are added to your account a few minutes after purchasing.
However, there are several reasons why purchased assets may not appear in your "My Assets" list:
- Payment issues: Failed payments are the most common cause. This often occurs due to bank restrictions or the use of a VPN, which may interfere with payment processing.
- Processing delay: A purchased asset can take up to six hours to appear.
- Maintenance or outages: Ongoing maintenance or outages can temporarily impact asset availability. Check Unity Service Status for updates.
Even if the asset has not been added to your My Assets section, you can go ahead and download it from your order section by clicking on the Open in Unity button:
Make sure you already have the Unity project open for the Open in Unity button to work.
However, if an error message appears in your transaction, it means the transaction did not actually go through.
Resolution:
If your transaction failed, the amount you see taken from your bank or financial institution is just a payment authorization attempt, not an actual charge from Unity.
Most financial institutions take up to two hours to release failed payment authorizations. If your order failed and you want to make sure the amount is released back into your account before proceeding with a second purchase, contact your financial institution.
Additionally, we recommend that you review the following support article before attempting a second purchase: Why is my Asset Store purchase attempt failing? to make sure your transaction does not fail again.
If you saw no error message during checkout, and your purchase was successful, you may need to wait up to six hours for your purchase to appear under the My Assets section of the store. You can also try to refresh the entitlement by following the steps below:
- Sign in at id.unity.com.
- Select Organizations to the left of the screen.
- Select the organization where you purchased your assets.
- Select Asset Management.
- Click the Manage Seats icon to the right of the asset(s) not appearing in the Package Manager.
- Check the box next to your email address > click the red Revoke seat(s) button.
- Click the blue Assign seat(s) button to reinstate entitlement.
If your purchased asset is not is not showing up please ensure to follow the below advice:
- Verify Payment: Confirm that your payment was successful. Check your bank account for any declined transactions or restrictions that may have blocked payment processing.
- Disable VPN: If you used a VPN during the purchase, temporarily deactivate it and retry the transaction.
- Wait: Allow up to six hours for the asset to appear in your "My Assets" list.
- Check Unity Service Status: Visit the Unity Service Status page to ensure no ongoing maintenance or outages affecting asset availability.
- Contact Support: If the issue persists after verifying payment and disabling VPN, contact the Customer Experience team.