Symptoms:
- I have a new user who needs a SpeedTree Enterprise license for our project.
- My company's current SpeedTree Enterprise license keys are approaching expiration / have expired.
- My MAC address has been changed, so my SpeedTree Enterprise license isn't working.
Resolution:
If you are a SpeedTree Enterprise customer looking for a license key refresh, send us a request at licensing@speedtree.com, including the information below:
- Company name
- Project name and/or invoice number
For node-locked licenses, include:
- Static MAC address for each workstation needing SpeedTree access
For floating licenses, include:
- Number of concurrent seats required
- Hostname of the license server machine
- Static MAC address of the server machine
- Whether the server is virtual or physical
Once we receive all the information, you will receive a confirmation of the ticket submission. Following this, we will review the updated license key request and update you accordingly.
Note: If you wish to upgrade your existing license or start a new, different project, please contact sales@speedtree.com.
More information:
For SpeedTree Pro and SpeedTree Indie users, log in to your Unity ID, select 'Administration' and then select 'Subscriptions' to check and manage your SpeedTree subscription.