Symptoms:
- I see an error message: "The Asset Store Package you are trying to download is not available to the current Unity account." when downloading the asset in Unity Editor.
- Unable to download or import an asset from the Unity Asset Store.
- I have purchased the asset but cannot access or download it in the Unity Editor.
Cause:
Sometimes, after purchasing the asset in the Unity Asset store, the error can block the user from downloading the purchased asset with the message: "The Asset Store Package you are trying to download is not available to the current Unity account."
This can happen due to:
- Logged into the wrong Unity account in the Editor.
- Asset not purchased or syncing issues between Asset Store and Unity account.
- Cache/temporary file issues, network restrictions, or Unity version incompatibility.
Resolution:
The resolution can be varied depending on your condition and environment:
- Account Verification: Log out of Unity Editor and log back in with the correct account (the one used to purchase the asset).
- Purchase Check: Verify the asset has been purchased on your Unity Asset Store organization. If confirmed, log out and back into both the Unity Editor and Asset Store website to force a sync.
- Technical Troubleshooting: Clear Unity's cache and temporary files, check the internet connection and firewall settings, and verify Unity version compatibility with the asset.
If the issue persists after trying these solutions, contact Unity support for further assistance.
More information: