This article guides customers on upgrading a Unity Asset Store purchase from a single-entity license to a multi-entity license. Since direct upgrades aren’t available, you must contact Unity Customer Experience to initiate the process. After your single-entity license is revoked, you’ll buy the multi-entity version and share the new order number. Unity will then issue a partial refund, typically 33% of the new purchase. Follow these steps for a smooth license upgrade experience.✨
Cause:
The Unity Asset Store does not offer a direct upgrade option to switch asset licenses from single-entity to multi-entity versions.
To achieve this upgrade, you will need to follow a manual process that requires coordination with Unity Customer Experience.
Important: Please review the article, 'Asset Store licenses: Extension Assets, Single and Multi Entity assets' to ensure a multi-entity license is required before contacting the Customer Experience team.
Resolution:
To upgrade from a single-entity to a multi-entity license, follow the steps below:
Contact Unity Customer Experience by submitting a request on their Support Page. Indicate that you wish to upgrade your asset license from single-entity to multi-entity.
Unity Customer Experience will revoke your current single-entity asset entitlement to prepare for the upgrade.
Visit the Unity Asset Store and purchase the multi-entity version of the asset you need.
After purchasing the multi-entity version, provide the new order number to Unity Customer Experience for further processing.
Unity will process a partial refund, typically 33% of the new multi-entity asset purchase price, to credit you for the cost of your previously purchased single-entity license. The refund will be processed within ten business days.
While the current method of upgrading from single-entity to multi-entity licenses involves a few manual steps, following these detailed instructions and coordinating with Unity Customer Experience will help ensure a smooth transition. For any additional questions or assistance, please contact Unity Customer Experience.