This article assists customers experiencing pink material errors or other compatibility issues with Unity 6 assets. It recommends first checking the asset’s render pipeline compatibility and description to confirm support for Unity 6. If issues persist, contact the asset publisher for technical support. If unresolved, the publisher can authorize a refund, or you may submit a refund request with detailed information. For help fixing pink material errors, refer to the linked Unity support article for troubleshooting steps.✨
Cause:
The asset may not be fully compatible with Unity 6 due to shader or material-related issues.
The publisher may need additional time to update the asset.
Resolution:
Check the asset's Render pipeline compatibility and description to ensure your Editor version and the project's render pipeline are supported.
If you are still encountering errors and both are listed as supported, or do not contain information that they are not supported:
- Contact the asset publisher for technical support. Provide a detailed explanation of the issue for further assistance.
- If the publisher cannot resolve the problem and agrees to a refund, they must contact the Customer Experience team directly to authorize the refund.
- If you are unable to resolve the issue with the publisher, submit a refund request with additional details, such as error messages, screenshots, or screen recordings. The Customer Experience team will review your request as soon as possible.
For detailed steps on resolving pink material errors when importing assets into Unity, refer to the Unity support article: Resolving Pink Materials When Importing Assets Into Unity.