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How do I access the Unity Student plan?

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31 comments

  • BURKAY İNAL

    Hi I'm logging in Unity Student plan but my license key is invalid what should I do

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  • Estoy iniciando sesión en el plan de Unity Student, pero mi clave de licencia no es valida, ¿que debo de hacer?

     

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  • Derek

    Hello Burkay and Samuel. 

    Derek from Unity Customer Service here. 

    Thanks for reaching out to us. I'm sorry to hear you're receiving a license error when trying to activate.

    I have checked over your license and can see that your license is indeed valid. The error message which occurs could be for a few different reasons. 

    Since the license is valid, I am quite sure that it could be due to the following. Firstly, if you have Unity Personal installed, the license file may be getting in the way of a new activation. 

    You may need to clear your existing Licensing files. 

    Give the steps below a try, and let me know how you get on! The files may be hidden.

    1. Delete this file: 

    * WinXP/Vista: C:/Documents and Settings/All Users/Application Data/Pace Anti-Piracy/License Files 
    * Win7: C:/ProgramData/PACE Anti-Piracy/License Files 
    * Mac: HD/Library/Application Support/PACE Anti-Piracy/License Files 
    and
    * Windows: C:ProgramData/Unity
    * Mac: Library/Application Support/Unity

    2. Restart 

    3. Download Unity again from our website, since your original install might be corrupt. 
    http://unity3d.com/unity/download

    5. Reinstall and test.

    Secondly, if this doesn't not work, I would like to ask you to check your network. Unity requires an uninterrupted connection to activate, this means that a poor internet connection, firewall or proxy can get in the way of activating. 

    Is there any way you could temporarily disable any firewall or proxy you may have running whilst you activate? 
    Additionally, sometimes a corrupted license file can get in the way of activating. If none of the above works. I recommend trying to delete your license file and trying again.

    If you can not shut these down, I recommend checking the link below to learn how to allow Unity through your network. 

    https://docs.unity3d.com/Manual/upm-network.html

    Please let me know how it goes. All the best. 

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  • Moen Emmanuel S. Opon

    Hello, I'm already accepted in the github student program and have linked it to my unity account. But the unity website still redirects me to the "notgithubstudent" url which looks like the regular webpage that tells you instructions on how to apply for the github student program despite already being accepted into the student program. What could I be doing wrong?

     

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  • yuxiaoshi2020

    Hi, I got the Student Developer Pack from GitHub on June 23, but Unity never send me any activation email for the student assets. Whenever I go to the activation webpage and sign in both with my authorized GitHub account and my Unity ID, it always gives me the same “apply for the pack” page, which is clearly for people who haven’t got the pack.

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  • Rory

    Hi yuxiaoshi2020, 

    Thank you for contacting us. 

    Apologies for the delay in the response in the tickets. We are having a high influx on tickets right now. We are trying our best to get all the customers on time. 

    Checking the system, I can see that you have sent us two tickets regarding Student Plan. I am going to take those and reply you today. 

    You will find all the information about the Student Plan. 

    Thank you for your patience. 

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  • Rory

    Hi Moen Emmanuel S. Opon, 

    Thank you for contacting us. 

    Can you please each out to our Customer Service team? They will be happy to advise you on the problems you are encountering with the Student Plan. 

    You can contact them here in this form

    Thanks in advance. 

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  • harsh singh

    Hi, 
    I received the Coupon code to access the student bundle. However, when I apply the coupon it says "The product included in the code does not match".

    Can anyone help??

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  • Derek

    Hello Harsh Singh. 

    Derek from Unity Customer Service here. 

    I'm sorry to hear you're experiencing an error with redeeming your Asset Bundle. Can you please make sure the assets which you are including at the checkout are included in the student bundle. 

    If you check the link out below all the Assets which are included are at the bottom.

    https://assetstore.unity.com/browse/student-plan-pack

    If you are including any others, unfortunately, the code will not work.

    If all the Assets in which you are choosing are in the bundle and you are still experiencing the error. Please respond to the ticket I have created on your behalf. Respond to the thread and include some screenshots to show the error and I will help as best as I can. You should be receiving an email to your inbox shortly regarding this. 

    I'll look forward to your message. All the best. 

    Derek.

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  • Serren124WasSomehowTaken

    Hi,

    I connected my account to GitHub and it says that I should receive an email with a license. I still haven't gotten the email with the license and wondering how long does it take?

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  • Jarvis

    Hello there,

    Thank you for your comment, I can definitely help you with this.

    After checking your Unity account I can see that the Student Plan has already been added for you, following the GitHub verification process. All you need to do now is activate your serial key, which can be found in your Unity account.

    For more information on how you can activate your license, please visit this link: https://support.unity.com/hc/en-us/articles/211438683-How-do-I-activate-my-license-

    After you have activated your license you are all set to begin working with Unity!

    I hope this has been helpful for you.

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  • Milan kumar Rokaya

    i am having issues with installing unity editor in hub

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  • Milan kumar Rokaya

    everytime i try it shows same message i even tried the 2018 version but same thing is repeating 

    it shows downloading at some point shows this message

     

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  • Abhishek Verma

    I got admitted in so unity student program but i didn't receive coupon code for student asset pack.

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  • Raeed Azom

    Hi, when trying to redeem the asset code I got in my email, I got the error message "The product included in the code does not match". I am using the link provided by the email, and it is showing that there are 7 items. Can anyone help me with this?

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  • Rural Anemone

    I haven't gotten a code in my email and it's been a few weeks since I signed up for a student account

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  • Jarvis

    Hello Abhishek Verma.

    Thank you for your comment. I am sorry to hear that you have not received the email with the code to claim your student asset pack. I can certainly help you get this sorted.

    What I will do for you is open a ticket and reach out to you, so that we can resolve this. Please be on the look out for that email soon.

    If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

    Thank you!

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  • Jarvis

    Hello Raeed Azom.

    Thank you for your comment. I do apologize for the issue you have had trying to redeem your Asset code. I can see how this must be a little confusing and inconvenient for you.

    I will need to open a ticket to investigate this error and resolve this. Please be on the look out for that email soon.

    If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

    Thank you!

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  • Jarvis

    Hello Rural Anemone

    Thank you for leaving your comment. I am sorry to hear that you have yet to receive the Asset pack included with the Student Plan. I can definitely help you out with this.

    In order to look in to this for you I will need to open a ticket and send you an email. I will be in touch with you shortly so that we can get this resolved.

    If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

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  • Ahmet Ak

    Hello,I have a student plan but my Unity Pro is about to expire.(April 4 of 2021)İs there a way to reactivate on that time?

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  • sanjay sarma oruganti venkata

    Hello,
    I have a Unity pro (student) plan expiring in about 15 days. I got this plan as a student and I am still continuing as a student. I have a verified student account on Github. However, I am not able to renew the subscription for unity pro under the student plan. I am getting emails to renew my subscription to a paid plan. 
    How do I go about renewing the subscription? My GitHub student developer pack has been renewed recently and is unexpired. Please help me with this.
    Thank you.

    Sanjay

     
     
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  • Rory

    Hi Ahmet Ak, 

    Thank you for your comment. 
    Apologies for the delay in the response. 

    Regarding your question, you can renew your Unity Student plan as long as you’re still a student and you are still an active member of the GitHub Student Developer Pack.

    If there is anything else you need, please feel free to email us at support@unity3d.com or you can submit a ticket via this web form.

    Thank you. 
    Rory.

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  • Rory

    Hi sanjay sarma oruganti venkata,

    Thank you for your comment. 

    I have created a ticket #993643 for you in order that a colleague from our Customer Service Team can take a look at your Student Plan issue. 

    Please, keep an eye on your email.

    Thank you. 
    Rory.

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  • sanjay sarma oruganti venkata

    Rory Thanks, Rory! That helps. I just checked my email.

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  • Max Cannon

    I'm dealing with the same issue I've seen throughout these comments. Been trying to reverify and everything seems finished on GitHub's end but Unity keeps redirecting me to "https://id.unity.com/en/notGithubStudent". I'm still waiting to get the license emailed to me and it's been a couple of months (I think) at this point. Any advice?

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  • Jarvis

    Hello Max,

    Thank you for your comment and I am sorry to hear that you are having some issues renewing your Unity Student Plan.

    I have checked our system and can see that you already have a ticket with my colleague regarding this issue. As mentioned in their latest email, it seems you may need to follow up with GitHub regarding this, as the process to apply or renew your Student Plan is largely handled by GitHub. Hopefully, after speaking to them they will be able to solve that problem for you.

    If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

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  • tmrMoss

    Hello :)
    How long does it normally take to recive the email with the code for the assets? :)

     

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  • Rory

    Hi tmrMoss

    Thank you for your question.

    Most of the times, users need to wait up to 24 hours for the voucher to be sent. If you do not receive the voucher within that time frame, please feel free to email Customer Service at support@unity3d.com or alternatively, you can submit a ticket via this web form.

    I hope this has been helpful for you.

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  • Mary Swedina Alamil

    Hello. I just activated my student plan but I can't seem to find the license to be used in the Unity hub as currently it is set to Personal when according to the T&C the student plan comes with the Unity Pro version?

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  • Jarvis

    Hello Mary,

    Thank you for your comment and I am sorry to hear there has been some confusion with activating your Student Plan license, I can certainly help you with this.

    When your Student Plan is added to your Unity account or has been renewed, you will need to activate your license key. To do this, all you need to do is login to your Unity ID, go into your Student Plan subscription and locate your serial key, which is held within your seats menu, which you will then activate via the Hub.

    If you are still not able to locate your serial key or are having trouble re-activating, please email us at support@unity3d.com or alternatively, you can submit a ticket via this web form, so that we can help you get this resolved.

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