Symptoms:
- I previously purchased an Extension Asset and need to purchase more seats.
- I have a new team member and need to purchase another seat for an Extension Asset.
Cause:
You have purchased an Extension Asset which requires a seat per user accessing the asset files in any form.
You may have started a project within a small team, but this team has since grown and you need to purchase extra seats for an Extension Asset you already own.
Resolution:
- Sign in to your Unity ID.
- Click Organizations to the left of the screen.
- Click on the organization used to purchase the asset originally.
- Click Asset Management to the left of the screen.
- Hover over the asset you want to purchase more seats for.
- Click the cart icon to add more seats.
Once you have followed the above steps, you will be redirected to the checkout page.
Please note: Your organization's billing, shipping and payment details will be automatically applied at checkout. Please ensure these details are correct before proceeding to payment.
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