The Unity Editor may incorrectly display an “insufficient AI Manage Points” message even when your organization has enough available balance. This happens when the project is linked to the wrong organization in Project Settings > Services, causing the Editor to reference incorrect account data and block AI feature usage. Once the project is connected to the correct organization, the Editor will properly recognize the available AI Manage Points and AI features will function normally again.
Symptoms
- The Unity Editor shows a message saying there are not enough AI Manage Points.
- Your organization dashboard shows that you do have enough AI Manage Points available.
- AI features in the Editor are blocked and cannot be used.
- I can see "0/0 credits" in the Editor. Why?
Cause
This issue usually happens when the Unity project is linked to the wrong organization in Project Settings > Services.
Because of this mismatch, the Editor is checking the wrong account (or no account), and it incorrectly shows that there are no available AI Manage Points.
Resolution
Follow these steps to fix the issue:
- Open your project in the Unity Editor.
Go to Edit > Project Settings.
- Select Services from the left menu.
- Check which organization the project is currently linked to.
- Make sure it is set to the organization that has the AI Manage Points.
- If it is incorrect, select the correct organization and apply the change.
- Restart or refresh the Editor if needed.
Once the project is linked to the correct organization, the Unity Editor will correctly detect your available AI Manage Points, and AI features should work as expected again.