How to cancel your Unity AI subscription (trial or paid)

Canceling your Unity AI subscription

You cancel your Unity AI subscription the same way, whether you're on a trial or a paid plan: turn off auto-renewal. The steps are identical for both. This stops your subscription from renewing, or, on a trial, from converting to a paid plan, and you keep access until the end of your current term with no further charges.

What's different is only what happens if you don't turn off auto-renewal:

• On the free trial: The 14-day trial is free. If you turn off auto-renewal before it ends, the trial expires on its end date with no charge. If you leave auto-renewal on, the trial automatically converts to a paid subscription.
• On a paid plan: Turning off auto-renewal stops your next charge. Your subscription stays active through the end of the current billing period, monthly or annual, then expires. Canceling doesn't end your access immediately or partway through a period you've already paid for.

How to turn off auto-renewal

You'll do this in the Unity Cloud Dashboard. You'll need to be the organization Owner or a Billing Admin to manage the subscription.

1. Open your organization settings.
   Sign in to cloud.unity.com with your Unity ID, then select Organization settings (the gear icon) in the top-right corner. This opens the Administration panel.
   
   

2. Open your subscription.
   In the Administration panel, select My Products (under Products in the left menu). On the Subscriptions tab, select Unity AI Subscription.
   

3. Cancel auto-renewal.
   On the subscription overview, find Auto-renewal and select Cancel.
   

4. Confirm.
   Choose your reason when prompted and confirm to deactivate auto-renewal.

Once auto-renewal is off, your subscription stays active until the end of your current term and won't renew. You can turn it back on any time before then from the same page.

Need a hand?

If you'd like help, the Unity Customer Experience team is happy to assist. Just contact us.