When adding a Unity AI Subscription seat mid-trial or billing cycle, credits are prorated based on remaining time, causing lower credit balances.
This is expected behavior. Users can review credit details on the Unity AI dashboard or contact Unity Customer Experience for help.
Symptoms
- I added another seat, but my credits did not increase by 1,000.
- My organization's credit balance is lower than expected.
Cause
When a Unity AI Subscription seat is added during an active trial or billing cycle, credits are prorated based on the remaining time in that period.
Resolution
This is expected behavior. Credits added mid-period are allocated proportionally rather than as a full additional credit amount.
The full credit allocation will apply in the next subscription period.