Symptoms:
- I purchased Unity Industry and see that I have access to Industry Success, what is it?
- How can I access Industry Success?
- What benefits are included with Industry Success?
Resolution:
Industry Success is a support plan that comes with your Unity Industry subscription. It scales up with the number of licenses you have, offering additional benefits to customers with 10+ seats.
Industry Success Includes:
- Access to on-demand training (300+ hours ) for each seat purchased.
- 1-month product activation engagement to help you get started with your products, you also have access to the continuous product activation support provided through documentation, training videos, and a technical point of contact to ensure that you have everything to start your Unity journey.
- Rapid response times on technical support tickets
1-9 licenses: Standard tier 2 technical support (48-hour guaranteed response time)
10+ licenses: Premium tier 3 technical support (12-hour guaranteed response time)
*Once you submit the ticket, your ticket will be automatically delivered to each priority queue.
- A dedicated Unity Partner Relations Manager (PRM):
- 4-9 seats
- Guided 90-day customer onboarding.
- Quarterly check-in with your dedicated PRM.
- Webinars led by our Unity experts on hot topics.
- 10+ seats:
- Continuous product onboarding and proactive support guided by a single point of contact.
- Monthly check-in with your dedicated partner relations manager.
- Reviews of on-demand training needs.
- Reviews of customer support engagement to ensure you are maximizing the value received from your support contract.
- Business reviews at months three & nine.
- 4-9 seats