Symptoms:
- I have a valid Unity Industry license but when working in the office or through the company VPN I get "No Active License"
- I got a new PC, but when I log into Unity Hub, it says "No active license," even though I have a Unity Industry license.
Cause:
This is likely because the office network or network settings are blocking the authentication for your Industry license.
Resolution:
Please refer to the Unity documentation on this topic found in the link below:
Enable automatic proxy configuration
Also, there are a few endpoints you can whitelist that handle license authentication through the Hub, as well as general endpoints that Unity needs access to. Please add the following entire domains to your firewall exception list:
- unity.com
- unity3d.com
- plasticscm.com
- id.unity.com
- api.unity.com
- accounts.unity3d.com
- license.unity3d.com
- activation.unity3d.com
If you continue to see errors after troubleshooting the above, contact the Customer Experience team with the log files found in the below file locations for further assistance:
(Select View and tick the Hidden items checkbox if the files are hidden.)
The Hub log file (info-log.json):
- Windows: C:\users\<yourusername>\AppData\Roaming\UnityHub\logs
- Mac: ~/Library/Application Support/UnityHub/logs
- Linux: ~/.config/UnityHub/logs
Unity.Licensing.Client:
- Window:C:\users\<yourusername>\AppData\Local\Unity\Unity.Licensing.Client.log
- Mac: ~/Library/Logs/Unity/Unity.Licensing.Client.log
- Linux: ~/.config/unity3d/Unity/Unity.Licensing.Client.log
More information:
Use environment variables to identify your web proxy