How do I transfer an Asset Store purchase from one account to another? – Unity Support Help Center

Due to security restrictions, Unity assets are tied to the purchasing account and cannot be transferred directly by users. If you need to move a purchased asset to another organization, you must request assistance from Unity's Customer Experience team. For a transfer to be successful, several conditions must be met. Please review the official Unity article for a complete list of requirements. As an alternative, if you have not yet downloaded the asset, you can request a refund and repurchase it using the correct Unity ID.

Cause:

Asset purchases are always tied to the purchasing account. However, the entitlement for the package can be transferred to an alternate organization.

Resolution:

Unity only permits asset transfers between Unity organizations when the purchaser is an owner of both organizations. Before requesting an asset transfer, ensure the following:

You must be a member of both:

The purchasing organization (where the asset was originally bought).
The receiving organization (where the asset entitlement needs to be transferred).

To meet this requirement, you’ll need to invite the purchasing account to join the organization as an 'owner', where you want to transfer the asset. To do so, follow the steps outlined in our support article, "How do I invite a new member to my organization?".

Once you’ve verified membership in both organizations, submit a support request to the Unity Customer Experience team, including the following details:

Asset name
Invoice or order number
Name of the receiving Unity organization

Important note:

Account ownership: Only account owners are authorized to request an asset transfer. To proceed, you need access to both Unity organizations.
One-way transfer: Asset transfers are final. Once an asset has been transferred, it cannot be moved back to the original organization.
Order-level transfers: Unity cannot transfer individual assets from an order. All assets within a single order will be transferred together.
Humble Bundle purchases: Assets purchased through Humble Bundle cannot be transferred individually. The entire set of assets linked to the organization must be moved.
Free assets: Free assets are not eligible for transfer.
Invoices and Order Details: These cannot be transferred.
Asset Store Publisher Organisation: Asset cannot be transferred to a AS Publisher organisation as this is used for publisher payout purposes only, and should not be used to purchase subscriptions or assets under.

If you’d prefer to change the Unity ID associated with an asset and you haven’t downloaded it yet, you can request a refund. Once the refund is processed, you can repurchase the asset using the correct Unity ID. For detailed instructions, refer to our article, 'How do I request a refund on an asset?'.

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