Symptoms
- I have am trying to reactivate Unity
- I am receiving this error:
Cause
If you cannot activate due to an inconsistent internet connection, you may need to activate manually. Doing so, you may not be able to return your license via your web account.
Resolution
In this case you will need to contact Support. We can clear the existing activations for you, making it possible to reactivate successfully.
Please get in touch with us here.
When contacting Support, please provide your license serial number.
More Information
Please read the Manual Activation Guide for further instructions on how to manually activate your license.
Comments
7 comments
Even after 5 years, this issue exists, and the lame solution to it is to write to the support team that may take up to 7 days to respond.
Meanwhile, you are not allowed to activate a personal license and carry on your work.
Shameful service and punishing faithful customers for buying licenses.
I agree with Mohit Kumar Sharma. Unity, fix your licensing system! I get an update to Windows, and once again I am in the "submit a ticket" waiting game for Unity support to do something that should be automatic and blocks me from working until done manually.
Hello Joshua,
Thank you for your comment and I am sorry to hear that you feel our licensing system is frustrating.
Just to make you aware, if a license is activated offline using the manual process, it cannot be managed online in the same way that licenses activated online can be. The reason for this is that there is a difference between the online and offline/manual activation process, which means the functionality is a little different.
If you need a manual activation returned, you will need to contact Unity Support to return this for you, I am sorry about that.
However, if the license has been activated using the online process, you can actually return this online from within your Unity ID. If you would like to see the process for this and more information, please visit this link: How do I return the activations on my Pro/Plus/Enterprise license?
I hope this helps. If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
Hi Jarvis, I appreciate you taking the time to reply. The problem isn't that I don't understand the current system requires a support ticket to remove "manual activation". The problem is that such activations even require that process to begin with after something like a simple Windows update happens. There should be no need at all to return the license activation at all in this scenario. This is a flaw in how your manual activation process is clearly tied to the OS version, which is what is causing the problem to begin with. It seems you are using a kind of hardware fingerprinting that is dependent on OS version, and breaks entirely when that is changed by an update. It should be expected (even encouraged) to do OS updates, and so having a system that requires creating support tickets for an expected and common scenario, is just poor design.
Hello Joshua,
Thank you for your reply.
I completely understand where you are coming from and I can only apologize again that you feel our license system is frustrating. Please be assured that your comments have been passed on as feedback to the relevant Technical Teams for consideration when making future updates.
I do agree that these things can always be improved upon to give our customers the best experience, with the least fuss or inconvenience put on the user. Your opinion is valid and I will ensure it is heard.
Thank you again for your comment and I hope you have a nice day!
Jarvis I am unable to return it using Unity Hub either. I get the error message "Failed to return the license. Please try again". The only way is to write a ticket to support at the moment. This is very frustrating.
Hello Albert,
Thank you for your comment. I am sorry to hear that you have been having some issues managing your license. I do understand that these things can cause some frustration and inconvenience.
I can see that my colleague Mika has replied to your support ticket to help you with this, so that is great to see!
If there is anything else you need, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
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