This article explains how to resolve issues when Unity invoices show as overdue because the saved payment method isn’t being charged. The problem happens when re-adding the same card doesn’t register as a new entry, preventing pending payments from being retried. To fix this, users need to add a different card or PayPal account as default, or temporarily switch methods and then re-add the original card. These steps trigger a new payment attempt within 48 hours. ✨
Cause:
However, if users attempt to add the same payment instrument already on file, the system merges it with the existing record instead of treating it as new. As a result, the pending charge will not be triggered.
Resolution:
To retrigger any pending payments, please try the following steps:
Go to cloud.unity.com → Administration → Payment methods.
Click Add Payment Method.
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Choose one of the following:
If you have another card/PayPal available → add it and set it as your default payment method.
If you want to keep using your current payment instrument(e.g., card ending in 1234) →
a. Add a different card or PayPal account (it can be one without funds, just to use as a placeholder) and temporarily set it as the default payment method.
b. Delete the existing card ending in 1234.
c. Re-add the same card ending in 1234 and set it as your default again.
These steps should trigger a new payment attempt within the next 48 hours.
If the issue is not resolved after 48 hours of making these changes, please contact our Customer Experience team.