Unity organizations have two types of owners: Regular Owners, who manage general organization settings, and a single Primary Owner, who is responsible for billing and purchases. Regular Owners can be assigned by any current owner via the Cloud dashboard's Members page. Now, current Primary Owners can directly transfer their role to another existing owner within Organization Settings. If the current Primary Owner has left the company or uses SSO, you must contact Unity Support directly.
Resolution:
Unity organizations have two distinct owner types:
- Regular Owner: They can access all settings within the organization, including assigning seats, setting organization roles and types, enabling Unity services, and accessing billing information.
- Primary Owner: This is a specific role assigned to the person who created the organization and is responsible for all purchases made by the organization.
The process to change each type of owner is different:
Regular Owner:
Any current organization owner can assign the owner type to any other organization member using the Cloud dashboard:
| Important note: Before you can assign the Owner role to someone, they must already be a member of your organization. If the user is not yet a member, you’ll need to invite them first. For instructions, see How do I invite a new member to my Organization?. |
- Navigate to https://cloud.unity.com/account/my-organizations and select the organization you want to manage.
- Select Members from the left side menu.
- Find the person you want to assign as owner from the list of members, click the three dots menu to the right of their name, and select Edit user type in organization.
- In the pop-up window, select Owner from the drop-down menu.
- Select Save to confirm the change.
Primary Owner:
The current Primary Owner can easily transfer their ownership to another existing owner within the organization directly from the dashboard.
Important notes before you begin:
- SSO and social logins: Currently, the self-serve transfer flow requires password verification. If you log in using SSO or a social login (e.g., Google), you will not be able to use the automated flow yet. Please follow the instructions to contact support below.
- Once you transfer ownership, you will immediately lose Primary Owner status and can no longer edit the field.
- Unity Support cannot change the Primary Owner for default organizations (the organization created automatically when the Unity account was created).
To transfer Primary Ownership yourself:
- Log in at cloud.unity.com as the current Primary Owner.
- Navigate to your Organizations page and select the organization you want to edit.
- Select the pencil icon to the right of the Primary Owner field.
- You will be prompted to re-authenticate with your password to ensure elevated security rights.
- Edit the field to select another existing owner on the organization.
If the current Primary Owner is no longer with the company or uses an SSO/Social Login: If you cannot use the self-serve flow above, Unity Support can assist you.
- Gather any necessary documentation (If the current Primary Owner is no longer with the company, you will need to provide documentation proving their departure, such as a termination letter).
- Submit a support request here with details of your organization and the reason for the change (e.g., Primary owner departed, or utilizing SSO/Social Login).
- Unity Support will review your request and documentation and guide you through the process if you are eligible.