This error occurs when Unity Hub is accessed with an account different from the one linked to the license. To fix it, log out and back in with the correct account. If an old license file blocks a new one, delete the .ulf file in the Unity folder (Windows: C:\ProgramData\Unity, Mac: Library/Application Support/Unity), then reactivate the license. Contact Unity support with log files if issues persist.
Cause:
This happens because the Unity Hub is accessed with an account that is different than the one associated with the license being used.
Resolution:
To resolve this, double-check your Unity account credentials are correct. You may need to log out of the Unity Hub and log back in with an alternative account that is correctly associated with your license.
This error may also occur because an old license file is blocking the creation of a new one. To resolve this issue, follow these steps:
- Log out of the Unity Hub.
- Close the Unity Hub. Make sure Unity processes have completely stopped on your machine using the task manager or similar.
- Using your file explorer, navigate to;
- Windows:
C:ProgramData/Unity - Mac:
Library/Application Support/Unity
Delete the .ulf file housed there. (The file may be hidden by default. This can be changed in your folder settings).
- Windows:
- Launch the Unity Hub and sign back in to your account.
- Reactivate your license. If your license does not automatically activate upon logging in, follow the article, How do I activate my license?
If you still receive the error after following the above steps, please contact the Customer Experience Team with your log files for further troubleshooting. Log files can be found by following the article, I have been asked to provide a log file. Where do I find this?