Symptoms:
- I have purchased an asset on my account and I need other members of my Organization to access it.
- I would like to share an asset I have purchased with the rest of my team.
- I cannot see my asset under the My Assets section in my Asset Store account.
Cause:
On May 12th 2020, Unity introduced a feature which allows organization owners to assign asset purchases to any member of their organization. This is similar in nature to subscription license seats and how they are managed.
| Please note: Any assets purchased before May 12, 2020, will not appear under the Asset Management section of your organization. |
If you have assets purchased before May 12, 2020, that you would like converted to the Asset Management system, please contact Customer Experience. We can convert your old asset purchases so you can manage the entitlement yourself.
Resolution:
Assigning assets via the Unity ID page is supported for both seat-based assets and service-based assets (Asset Store license types: Extension Assets, Single and Multi Entity assets).
Seat-based assets (Extension Assets) have a limited seat number, depending on how many seats you purchase. Service-based assets (Single and Multi Entity) have unlimited seats upon purchase.
To assign an asset to a user:
- Sign in to your Unity ID at id.unity.com.
- Click Organizations to the left of the screen.
-
Click on the organization used to purchase. (If not changed using the Organization switch feature, select your default Organization)
- Click Asset Management to the left of the screen.
- Hover over the asset you would like to manage.
-
Click the Manage seats button.
- Click the box to the right of the user(s) you want to give access to.
- Click the blue Assign Seat(s) button.
The asset will now appear under the My Assets section under your Unity Asset Store account.
Please note: Free assets cannot be assigned. Each user needing access to a free asset can acquire these assets as normal via the Asset Store by downloading it individually. These are then tied to the user's default Organization automatically.
More Information:
Note: Assigning asset seats is only available for assets purchased after May 12, 2020.
Comments
8 comments
I just tried this out today. Re-assigned 3 assets but they're not showing up for the other user. Is there a minimum time to wait before these should appear on the other user's account?
Hi Jedediah Steen,
Thanks you for contacting us.
Sorry to hear that you are having issues assigned assets.
I can see that you sent a ticket to us #843015 on Wednesday.
I will grab it and reply directly in the ticket.
Expect a reply later today.
Have a nice day.
I wanted to buy the dynamicBone for 70% off in the promotion, but I failed and bought it for $22 off the list price!
Can I get a refund or a deduction?
Hello Toru, thanks for your comment!
I am sorry to read that you have had a problem purchasing an Asset. I can help you with this no problem.
What I will do for you is create a ticket so that I can investigate this further. Please be on the lookout for en email from us shortly!
Thanks!
The way the asset seats are implemented is dumb.
First of all, extension assets being a one-license asset is plain predatory. You should be able to buy one and redistribute it amongst a team, since you just bought a couple scripts and a plugin. Jack up the price a tad if you want.
Second of all, why would the team/person behind this disaster of an interface make it so that you can only assign ONE asset at a time?
I bought a Humble Bundle of 28 items. I had to assign them ONE BY ONE to myself, because even though I AM THE OWNER OF THE ORGANIZATION they won't show up on the "My Assets" menu.
Imagine I wasn't an IT Employee, and Gamedev Student that develops on his free time on top of that. Imagine I actually owned a small organization that develops Unity games.
Now, imagine I hired someone new to develop these hypothetical games. In order to give this person access to the whole array of assets I amassed over time, I would need to butt my head against this abomination of a menu making it so it takes hours to assign them all to this person. And extension assets would make sure one of us has more work than the other.
Please, improve make both your users and supporters a favor, and add a checkbox next to each asset and a "Assign Seats" button next to the search bar. That way, you can massively assign seats by selecting all your assets.
The implementation is poor, I bought the bundle : unity fantasy ; and after assigning it to my one person oprganization I hoped to find a button to assign multiple assets at the same time but this is not an option. Please add it !
Hello Ryan,
Thank you for your comment. I am sorry to hear that you are having some issues managing your assets.
I can see that you have submitted a ticket with us, which I will take ownership of to help you solve this issue. I will reach out to you via email shortly.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
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