Symptoms:
- The Unity invoice does not show the payment card details.
- Unable to confirm the exact payment (card sales) date for a product purchased.
Cause:
Unity invoices are designed to show purchase history and tax-related information. However, they do not include sensitive payment data such as credit card details or the exact date the payment was processed by your card provider.
Resolution:
To confirm the actual payment date or card transaction details:
- Contact your card issuer or bank: Provide them with the purchase date and amount. They can issue a transaction record or sales slip with the exact payment date.
- Check your Unity invoice: While it doesn’t include card-specific details, it confirms the purchase date and tax information, which may assist your bank in locating the transaction.
Note: Unity does not store or display full card information for security reasons. Your financial institution is the best source for specific transaction details.
More information: