Skip to main content

How can I check which machines my license is activated on?

Updated

This article helps you identify which devices your Unity license is activated on, especially if you receive the error “Serial exceeds the maximum number of activations.” It provides clear steps based on your license type and whether it’s managed through Unity ID or the Cloud Dashboard. You’ll see details like activation date and computer name, helping you track or return activations easily. It’s ideal for users managing licenses across multiple devices or working within large teams. ✨

 

Cause:

If you receive the error message "Serial exceeds the maximum number of activations," it may be difficult to track where your licenses are currently activated, especially if you work with a large team or use multiple devices.

Resolution:

Educational Grant license holders, perpetual license holders, and assigned 'X4' license holders, please click here to jump to your resolution.

The resolution differs depending on where your subscription is housed. For subscriptions still managed at id.unity.com, click here to jump to your resolution. For subscription managed via cloud.unity.com, continue below:

Subscriptions managed at cloud.unity.com

To check which devices your license is currently active on through the Unity Cloud Dashboard, follow the steps below:

  1. Navigate to cloud.unity.com and sign in using your Unity ID credentials.
  2. If applicable, switch to the organization you used to purchase by selecting your current organization in the top right corner > Switch organization > <organization name> 
    return-activation-new-1.png
  3. Select Administration > Subscriptions from the left side menu.
    return-activation-new-2.png
  4. Select your subscription. Note: If you do not see your subscription on this page, it is likely still housed on the ID portal. Click here to jump to your resolution.return-activation-new-3.png
  5. Under the License tab, you will see the devices associated with your license (Named user license and serial key activations).

Subscriptions managed at id.unity.com

To view which machines your license is activated on, please follow the steps below:

Please note: Only the user who is assigned the license key can view the activations.
  1. Navigate to id.unity.com and sign in using your Unity credentials.
  2. Click My Seats on the left side menu.
  3. On the lower half of the page, navigate to the Activation section. Your current activations are shown with the following information:
    • Date of activation
    • IP Country
    • Computer name (as named in your OS)
    • Organization (if applicable)
    • Type
    • Subscription (if applicable)
  •  

Educational Grant, Perpetual, & assigned 'X4' licenses

  1. Sign in at id.unity.com.
  2. Click Manage your other licenses on the left side of the page.
  3. Click Activations.
    return-activations-3.png

Your current activations are shown with the following information:

  • Date of activation
  • IP Country
  • Computer name (as named in your OS)
  • Organization (if applicable)
  • Type
  • Subscription (if applicable)

 

Users who have an old, non-seat-based license may be unable to view their activations via the above process. If you would like to see or manage these activations, please contact Customer Experience.

 

More Information:

How do I return the activations on my Pro/ Plus/ Enterprise license?

 

Related to

Related articles