- I have accidentally purchased the wrong package on the Asset Store.
- I have purchased an asset that does not work as described on the Asset Store description page.
- I have a duplicate purchase.
- I am not happy with my Asset Store purchase and want a refund.
As specified in the Asset Store EULA, which all Asset Store customers have agreed to, all sales are final. This is due to the physical impossibility of returning digital products.
You may, however, wish to contact the publisher of the asset to request a refund.
Please bear in mind that if your reason for a refund does not fall within the specified reasons in section 2.9.3 of the Asset Store EULA below, it is entirely at the publisher's discretion to provide a refund.
You may request a refund from a Provider in the following circumstances:(a) within 2 weeks of purchase of a license to an Asset where,(i) the Asset was not as advertised (including any demo made available);(ii) the Asset is not compatible with the most recent official release of Unity and no information was provided at the Unity Asset Store to indicate that Asset is so incompatible; or(iii) the Asset includes unauthorized intellectual property.(b) the Asset is removed from the Unity Asset Store within 4 weeks of purchase of a license to an Asset and,(i) the Provider caused the removal; or(ii) Unity removed the Asset because it is or is alleged to be defective, malicious, infringes intellectual property rights of another person, defames, violates a third party's right of publicity or privacy, or does not comply with applicable law.
As the majority of assets available on the Asset Store are not owned by Unity, simply hosted by us, we are unable to authorize refunds directly. You must first seek authorization from the asset publisher.
If the publisher agrees to the refund, they will contact us directly on your behalf in order to process the request. You can find the publisher's contact information by clicking the publisher name on the asset's description page.
If the publisher does not respond to you within 14 days of your email or declines the refund and you disagree with their decision, contact Customer Service with a dated screenshot of your email to the publisher so we can look into your request.
If you have made a duplicate purchase through no fault of your own, please contact Customer Service, so that we can process your refund.