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How do I find my license serial number?

Maxine
  • Updated
Symptoms:
  • I am a Unity Plus, Pro, or Enterprise license user and would like to activate my license.
  • I have reached a screen in the Unity Hub that asks for my serial number.
  • I don’t know what my serial number is.
  • What is my Unity license key?
Cause:
 
To use Unity, you need to activate a license.
 
To activate a license, Unity Plus, Pro, or Enterprise users need to enter the serial number during the license activation process. Unity Industry users can simply log into the Hub to activate but sometimes may require a license key if activating offline, for example.
Serial numbers, also known as license keys, let the Unity Editor know what level of access to give each user.
 
Unity Personal license users do not need a serial number to activate a license and have a different option to select during the activation process. More information can be found in the article, 'How do I activate my license?'.
 
Resolution:
 
For Unity Plus, Pro, and Enterprise license users:
 
Usually, you can find your serial number in the email you are sent after your seat is assigned.
 
If you cannot find your serial number in your seat assignment email, please ask the Owner or Manager of your Unity organization to assign you the license seat, then follow the below steps:
 

The resolution differs depending on the screen you’re directed to upon purchase. 

If you clicked Complete onboarding on the final screen when purchasing or your subscription has been migrated to the Unity Dashboard, please click here to jump to your resolution.

If your subscription is housed under id.unity.com, please follow the steps below:

  1. Sign in to your Unity ID at id.unity.com.
  2. Click My Seats, in the left side menu.
 
Your serial number is visible on this page.
If your serial number does not appear within the My Seats section, please ask the Owner or Manager of your Unity organization to assign you a license seat, then follow the above instructions. Alternatively, your subscription may be housed within the Unity Dashboard. In that case, see below for your resolution.
 
Note: If you did not receive your purchasing email or if your license was purchased before June 28, 2016, please contact us and include the below information in your support request so we can help you further.
    • Your Unity account which you used to purchase the subscription.
    • The invoice number of your purchase.

 

I clicked Complete Onboarding during purchase/ My subscription has been migrated to the Unity Dashboard

If your subscription is housed under the Unity Dashboard, please follow the steps below:

  1. Navigate to dashboard.unity3d.com and sign in using your Unity ID credentials.
  2. Using the left-hand menu, click Projects.
  3. Using the left-hand menu, click Subscriptions.
  4. If you have a User role within the organization, your license key appears to the right of the organization subscription.
    1. If you are an Owner or Manager of the Unity organization, click on the Unity subscription you want to manage.
    2. Click Overview. Your license key is displayed under the My License section of the screen. Use the copy icon to the right of your serial number to copy the key to your clipboard.

If you cannot find your serial number/ subscription, first, ensure that you are viewing the correct organization by using the org switcher in the top right corner of the dashboard. If your serial number still does not appear, please ask the Owner or Manager of your Unity organization to assign you a license seat, then follow the above instructions.

More Information:
 
Note: Unity Plus is no longer available to purchase.
 
How do I activate my License?
How do I assign a Seat?
What is a Seat?

 

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Comments

13 comments

Date Votes
  • Jason Marsh

    https://store.unity3d.com/account/licenses

    Much more accurate way to find your license if you have a 5.x license

    0
  • Lily

    Hi Jason,

    Thanks for the feedback!

    Yes, if you are a perpetual license holder or an old subscription user, then you can find your serial keys, if attached to your Unity account, at 'https://store.unity3d.com/account/licenses'.

    If you purchased your license after 28th June 2016, then please follow the above steps!

    0
  • AHMET SEVGİ
    • Edited

    UNITY PLUS OR PRO 

     

     

    0
  • Lily

    Hey Ahmet,

    Are you having issues finding your serial key? If so, I would recommend contacting our Customer Services team on support@unity3d.com. They will be able to track this down for you, if the above instructions are not helping!

    0
  • Inna Beltek

    Hi! I received my license key but when I’m trying log in to Unity with this key it cause an error «serial expired on Thu Mar 08 16:00:20 GMT 2018...” I bought it just today

    0
  • Lily

    Hey!

    Sorry to hear you were having some issues activating your license! Looking at your account, I cannot find a specific subscription or serial key.

    If you are still having issues, please submit a ticket with our support team who will be able to assist!

    0
  • Mark Barnes

    The email invitation from Unity currently does not include serial number information. It's useless, please fix.

     

    Hello,
     

    SoAndSo has assigned you a Unity Teams Basic seat in organization: my-org.

    What’s in your plan?
    Your plan: Unity Teams Basic subscription gives you exclusive levels of access to Unity Teams Basic features. Click here to get an overview of what’s included.

    If you think that this seat should have been assigned to someone else, please let your administrator know.

    Please go to support.unity3d.com to get help with any questions about your Unity ID, account, organization(s) and subscription(s).

    Sincerely,
    The Unity Team
    0
  • Rory

    Hi Mark,

    Thanks for contacting.

    I have just replied to the ticket number #813979. Please, feel free to reach out again if you need further assistance.

    0
  • Yuli Levtov

    The e-mail that gets sent when assigning yourself a set does not contain the serial number. It is also not present on the Unity ID/My Seats page. How am I supposed to find the serial number?

    0
  • Ingrid

    Hi Yuli,

    Thanks for reaching out.

    This article is fine. However, in our recent version of the Hub, there was a problem that caused you to fail to activate your personal license. I have replied to your ticket#1172153. I hope it can solve your problem.

    Please, feel free to reach out again if you need further assistance. Thank you.

    0
  • Maarten Struijk Wilbrink

    Hi, the email still does not include the serial number. I'm trying to add a Pro license, but no luck. Where can I get the licence key? 

    0
  • Ingrid

    Hi Maarten,

    Thanks for reaching out.

    I have answered your question via #1182765. May I ask you to check your mailbox? If you have more questions, please let me know. 

    Have a nice week!

    0
  • Alan Cheng

    The email invitation from Unity currently does not include serial number information. I have same suitation.please heip

    0

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