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How do I find my Unity subscription number/ID?

Updated

Symptoms:

  • You are a Unity Plus, Pro, or Enterprise license user and want to locate your subscription number or ID.
  • You are trying to contact Unity Support, and they have asked for your subscription number or ID.
  • You don’t know what your subscription number or ID is.

Cause:

In order to assist you, Unity Support teams require specific information from your account for identification purposes. This applies to Unity Plus, Pro, and Enterprise license holders only.

Note: Subscription numbers only apply to Unity Plus, Pro, Industry, and Enterprise subscriptions located on cloud.unity.com. If you can't see your subscription displayed in the Cloud Dashboard, please click here.

 

Resolution:

Please follow the steps below to locate your subscription number.

  1. Navigate to cloud.unity.com and sign in using your Unity ID credentials.
  2. Using the left-hand menu, select Administration.
  3. Select Subscriptions.
    sub-id-1.png
  4. Click on the name of the Unity subscription you want to manage. 
  5. Your subscription number is displayed under the Overview section.
    sub-id-2.png

If you cannot find your subscription, first, ensure that you are viewing the correct organization by using the org switcher in the top right corner of the dashboard. If your subscription still does not appear, it could be an indication that you are not an Owner or Manager in this organization, and you will need to ask the Owner or Manager for this number. 

 

Locating your Unity organization

If your subscription does not appear in cloud.unity.com, it means that it is still hosted in id.unity.com. You need to provide the name of the Unity Organization associated with the subscription.

This is the unique name you assigned to your organization when signing up. It needs to be the exact name you see in your account. 

Follow the steps below to confirm your Organization name:

  1. Navigate to id.unity.com and sign in using your Unity ID credentials.
  2. Using the left-hand menu, select Organizations.
  3. To see the subscriptions, select the organization name, and then on Subscriptions & Services.


If you are unsure about the organization linked to your subscription, you need to review each organization to confirm. 

More Information:

How do I find my license serial number?

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