Symptoms:
- You removed your Unity organization and keep getting DevOps Charges
- You are still being charged for Unity DevOps and you can't cancel your subscription.
- Unexpected charges appear on your billing statement
Cause:
Deleting a Unity organization does not automatically stop the billing for associated services. The DevOps subscription linked to the organization remains active and continues to generate charges, even after the organization has been removed.
Resolution:
Since you have already deleted the Unity organization, you will not be able to cancel the subscription through your account. To resolve this issue and stop future charges, you need to contact Unity support directly. Follow these steps:
- Visit the Unity Support Services page: https://unity.com/support-services
- Prepare the following information:
- The name of the deleted organization
- The email address linked to the subscription
- An invoice you have received (if available)
- Request assistance in canceling the DevOps subscription associated with your deleted organization
Unity support will help you cancel the subscription and address any billing concerns related to your deleted organization.
More information:
For users who still have access to their Unity organization and wish to cancel their DevOps subscription, the following related articles may be helpful:
How to Cancel Your Unity DevOps Subscription