Deleting a Unity organization does not stop billing for its DevOps subscription, which remains active and charges continue. To cancel after deletion, contact Unity support with the organization's name, linked email, and an invoice if available. Users with access can cancel via their account. ✨
Cause:
Deleting a Unity organization does not automatically stop the billing for associated services. The DevOps subscription linked to the organization remains active and continues to generate charges, even after the organization has been removed.
Resolution:
Since you have already deleted the Unity organization, you will not be able to cancel the subscription through your account. To resolve this issue and stop future charges, you need to contact Unity support directly. Follow these steps:
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Prepare the following information:
The name of the deleted organization
The email address linked to the subscription
An invoice you have received (if available)
Submit your request to the Unity Support page here.
Unity support will help you cancel the subscription and address any billing concerns related to your deleted organization.
More information:
For users who still have access to their Unity organization and wish to cancel their DevOps subscription, please follow the steps in our support article: How do I cancel my Unity DevOps subscription?