Your Unity organization may be locked for different reasons depending on the services you use. For UGS or DevOps users, it occurs after three consecutive failed payments. To unlock your account and dashboard, you must add a valid payment method and use it to settle all outstanding invoices. Unity Ads publishers should consult a separate article for their specific cause and solution. ✨
Cause:
The cause and resolution differ depending on the services you use.
If you are a Unity Ads publisher, see the article 'Why has my organization been locked? (Unity Ads publisher)' for the cause and solution.
If you are a UGS or Unity DevOps user, your organization is locked if a UGS or DevOps payment fails three times consecutively. Please see the article 'Payment Failure led to Organization being Locked' for more information.
Resolution:
To unlock your dashboard, a valid payment instrument must be added to your account to clear all outstanding invoices.
To pay the outstanding overdue invoices, please follow the payment steps illustrated here.