Subscriptions purchased online with a credit card on Unity have maximum transaction limits by currency (e.g., $55,000 USD). Adding seats or switching plans can exceed these limits, causing payment failures. If this occurs, users should buy a new subscription under a different Unity organization using ACH payment (available only in the US for USD payments over $5,000) or contact Unity Customer Experience for offline purchase options. ✨️
Cause:
Subscriptions purchased online with a credit card have a maximum transaction amount, which varies by currency. Adding seats or switching from a monthly to a prepaid plan increases the transaction total, which can take it over that limit. When it does, the payment fails.
Resolution:
Your payment is most likely failing because the transaction exceeds the maximum Unity accepts on an online credit card payment. The current limits are:
| Currency | Max |
|---|---|
| USD | $55,000 |
| EUR | €55,000 |
| JPY | ¥7,000,000 |
| KRW | ₩65,000,000 |
| BRL | R$300,000 |
If you believe your payment is failing because you have reached the online transaction limit for credit card payments, purchase a new subscription under a different Unity organization and select ACH* as the payment option at checkout. After purchasing your new subscription, contact the Unity Customer Experience team or your Unity client partner to cancel.
Important: *ACH is available only if your Unity organization address is in the US, you are based in the US, and you are paying in USD for more than $5,000. If ACH is not available for your currency or region, contact the Customer Experience team or your Unity client partner, who can arrange the purchase offline.