The article explains that subscriptions cannot be paused or put on hold during the initial 12-month commitment. Subscriptions before June 1, 2020, convert to flexible month-to-month contracts that can be canceled anytime but also cannot be paused. Subscriptions after this date renew according to the original terms. To stop renewal, users must turn off auto-renewal following cancellation instructions.
Cause:
You may have encountered financial difficulties and are unable to afford your subscription for a few months.
The specific project you were working on may have stopped, and you need to put the subscription on hold until you find your next work.
Resolution:
At this time, subscriptions cannot be put on hold. Once a subscription contract is entered into, subscriptions cannot be canceled until the initial 12-month commitment period has been fulfilled.
Subscriptions purchased prior to June 1, 2020, that have exceeded this 12-month commitment automatically renew to a month-by-month contract (flex), which can be canceled at any time.
These 'flex' subscriptions also cannot be paused. In this instance, you can cancel the license and resubscribe at a later date.
Subscriptions purchased after June 1, 2020, will automatically renew according to your original payment frequency and commitment period.
More Information:
If you do not want your subscription to renew, you can set the auto-renewal to Off by following the instructions in the article How do I cancel my subscription?