- How do I cancel my Unity Pro free trial?
- I no longer want to subscribe to Unity.
- I cannot afford my subscription payments.
- I have no use for my subscription anymore.
- I canceled my Unity subscription, but I'm still being charged.
- How do I turn off auto-renew?
Unity Plus, Pro & Industry subscriptions
| Note: Unity Plus licenses do not automatically renew. |
|
The resolution differs depending on the screen you’re directed to upon purchase. If you clicked Complete onboarding on the final screen when purchasing or your subscription has been migrated to the Unity Dashboard, click here to jump to your resolution. |
If your subscription is housed under id.unity.com, and you are the organization Owner, follow the steps below to switch off automatic renewal for your Unity Editor subscription:
- Sign in to your Unity ID.
- Select Organizations to the left of the screen.
- Select the organization you want to manage.
- Click Manage (cog icon) to the right of the subscription you want to cancel in the Subscriptions section. (Note: If you’re unable to find your subscription listed on this page, it may be managed through the new system. Click here to jump to your resolution.)
- Select the Manage subscription tab and scroll down the page.
- Click I want to cancel auto-renewal.
- A pop-up window appears. Select your reason for canceling from the list provided. Click Continue.
- A final pop-up appears, giving you the option to contact Support. If you still want to continue, click No thanks, I want to cancel.
I clicked Complete Onboarding during purchase/ My subscription has been migrated to the Unity Dashboard
If your subscription is housed under the Unity Dashboard and you are the organization Owner, follow the steps below to switch off automatic renewal for your Unity Editor subscription:
- Navigate to cloud.unity.com and sign in using your Unity ID credentials.
-
Select Projects.
-
Select Subscriptions.
-
Select the Unity subscription you want to manage.
-
Select Plan management.
-
Click Disable autorenewal.
-
Select your reason for cancellation from the options provided or Other to provide your own reason > click Disable autorenewal.
-
Click Disable autorenewal.
-
Click Confirm cancellation.
After the above steps are complete, your license will expire at the end of the subscription's current commitment period.
If you are still within your commitment period, you are obliged to make the monthly payments until this commitment period has ended. See the terms of service for details.
If you have further questions about subscription cancellation, contact Customer Experience.
Comments
32 comments
Hey! Anyone interested in addressing this, I’m going to put together a small class action lawsuit because this is a predatory contract. Ive already emailed a few journalists about unity targeting educators and struggling artists by offering free trial periods and giving them expensive year long contracts with deceptive language. Please email jjmyers@cps.edu.
Apprently there are a lot of people having this big annoyance of billing and not using. I never aproved a 12 month contract. Just used for once or twice during the trial. Will not be using Unity anytime soon. Please stop unauthorized billing.
Hi, So 1 year ago I bought Unity plus, worst mistake of my company. I cancelled my auto renewal subscription BUT after a year Unity autimaticly started a new year subscription!
I have turned off auto-renewal and found it will still charge every month for the next 12 months. I don't need it. Please cancel my subscription, I don't need it anymore and don't want to pay for it for the next 12 months. Thanks.
I'm trying to cancel my subscription, but the tabs shown in this help article are not present on your website. Please update this article to reflect how to *actually* cancel a subscription
I have turned off auto-renewal.
It's still charging me every month.
You froze me for 12 months.
I don't use Unity Plus anymore, I don't need it.
I don't want the subscription debt to grow.
Cancel 1 Seat on my Unity Plus subscription at Ignat CH. organization.
Ignat Cher.
Hi John, I have the same issue, and it's very frustrating. I'm also a researcher, at the MIT. I have emailed you; please count me in for your lawsuit.
I’m needing help. I did not subscribe to this trial and now I’m being charged huge money please contact me to fix this. This is not ok
there are no active subscriptions listed in the "Manage subscription" and no "I want to cancel my subscription." link.
I need an instruction to cancel the Free Trial , where is a cancel subscription?!!!
Hi Vincent,
Thanks for asking.
I did some investigations of your subscription. For more information, I will reply to you in your Ticket #1152221. Please check out your mailbox.
Thank you.
I'm sorry this is a bit frustrating for me, i have turned off auto-renewal but it's still charging me every month. Does it stop until the 12 month commitment period is over? Or in order the cancel my whole subscription to Unity, do i have to just pay the remaining contract period?
After following the steps listed here, I am unable to finish the process of canceling my subscription since access to the "Manage Subscription" page seems to be blocked. I have tried on PC with Chrome + Edge and on iPhone with Safari.
I have created a ticket with the Unity Support team, but the response time could take up to 14 days. In which case, I'm expecting to be fined if I cancel the renewed annual subscription plan.
I have also left a post on the Unity Forums here.
Could you provide a workaround for customers who would like to cancel their subscription but literally can not do this since the webpage to do this is blocked?
Thanks in advance.
And the docs have still not been updated? comical
I recently encountered an issue while attempting to initiate a 30-day free trial of Unity Pro. Despite clicking "Start 30-day free trial," I couldn't find an option to begin the trial on the payment page. Subsequently, I was charged $185, which was unexpected.
This experience raised concerns about the clarity of the trial process. I promptly canceled any automatic renewals. Could you clarify if the first month is meant to be a free trial? If so, I kindly request a refund of the deducted amount.
Your prompt attention is appreciated.
Thank you.
Hello Hossein,
Thank you for your comment.
I am sorry to hear that you are having an issue canceling a free trial subscription. In order to cancel a subscription, whether it is a free trial or a paid license, the process is the same as detailed in the article above.
I have checked your Unity account and I cannot see any trial products or subscriptions that are active, so it seems that this has already been resolved for you?
If there is anything else you need, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
Don't/haven't used it outside of my trial. signed up for a trial (like any other) and when looking at the product pricing it doesn't mention 12 month contracts. Count me in on the class action. So incredibly infuriating and is taking money when you can clearly view my usage.
If your product was good, I don't think you'd be required to lock-in non-business users to make profit.
Thanks for nothing - aside from a waste of payments that I could be spending on my daughters future. Solid company.
Hi Stephen,
I am sorry to hear about your frustrations with regards to your subscription. From what I can see, we are already discussing this with you inside your support ticket so please continue posting within that so we can help you with your situation.
If any other users do have issues with cancelling their subscriptions, please do not hesitate to contact us via our ticket form here.
Hi John,
Thank you for your message.
I am aware that you are already in discussions with my colleague in a ticket about your particular issue.
I can only reiterate that all of our subscriptions carry a 12 month commitment period once a trial is completed. We do allow users to terminate their trial within 30 days and not proceed with the subscription and the commitment period, this would be advised during the setup of your trial. From what I understand, we were not contact by yourself during this trial period which is why you are inside your commitment period.
If you do have any specific reasons as to why you no longer require this license, such as unaffordability, please reach out to us directly within your support ticket so we can look into this for you in more detail.
Hi
I need help on this. I did not know that I did trial subscription and I DID NOT APPROVED further transaction for plan but you charged huge amount of money on me. Please resolve this issue as soon as possible.
Hello Skylar,
Thank you for your comment. I am sorry to hear that you are having an issue with a trial subscription. I do understand how this may have caused some frustration for you.
I can see that you have contacted our support team and a ticket is already in progress, which is great to see. Please continue to work with our team so we can help you to resolve this issue.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
Hello GameNobility, thank you for your comment!
I am sorry to hear that you are having an issue with your subscriptions free trial period. I do understand how these things can cause some frustration and concern.
In these kinds of cases, it is always best to contact our support directly for help, as this is not really something that can be resolved in the comments section. We cannot have a back and forth conversation here in the comments section, especially if the situation is complex and a 'yes/no' answer may not be suitable.
I have checked your account and I can see that you have submitted a ticket with our team which is already in the hands of one of our team, so you can expect to be contact shortly to get this resolved.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
Hi Marc,
Thanks for asking.
I am sorry that I do not see any active subscriptions on yours. I have replied to your ticket #1146602 hoping to get more information.
Looking forward to your reply. Thank you.
How is it possible that this unity doc page is STILL inaccurate after YEARS. there is not an option to 'manage subscription' under unity teams advanced. I have been unable to cancel my subscription since after 1 month of usage when I first attempted to cancel it. Can you say REFUND?!?!
Hello Alexandre.
Derek from Unity Customer Service here.
I'm sorry to hear that you've noticed people being unaware that the subscription service will automatically renew.
Just to let you know, subscription renewal terms are something that is public knowledge. We also send out a reminder to the user's email that the subscription will renew if the auto-renew will not turn off.
You can find the information in the terms of service and out FAQ here:
https://unity.com/faq
If you have any follow up questions, please feel free to reach out at support@unity3d.com
Hello Yunhan,
Thank you for your comment. I am sorry to hear that you are looking to cancel your Unity subscription.
Just to make you aware, our subscriptions come with a 12 month commitment period and cannot be cancelled immediately or used on a month-to-month basis. If you disable the automatic renewal option, your subscription will come to an end after your current subscription period is over.
This is explained on the store page, at checkout before completing your purchase, as well as within our terms, which you can also read here: https://unity.com/legal/editor-terms-of-service/software.
I hope this helps. If there is anything else you need or you have additional questions, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
Hello Benjamin.
Thank you for your reply. This article has been flagged for review and will be updated by the team in due course. We apologize for any frustration that this has caused, I completely understand how annoying it is when information is inaccurate or out of date.
We work hard to maintain and update our knowledge base, but sometimes something may unfortunately be missed.
Please be assured that this will be updated shortly and we than k you again for bringing this to our attention.
Thanks again and I hope you have a nice day!
Hello Dom,
Thank you for your recent comment. I am sorry to hear that you have had an issue with your subscription settings. I can certainly clear this up for you.
Firstly, please accept our apologies for any concern caused by the reply timeframe mentioned in that message. Our teams are currently experiencing a very busy period so there is unfortunately some delay in replying to customer emails.
What I will do is flag your ticket with our team and ask that someone reaches out to you shortly via email to discuss this further. These kinds of things are often best discussed via email rather than in the comments section, as I hope you can understand.
I am sorry again for any frustration or confusion this has caused. Thank you for reaching out to Unity!
Unity continue to charge me despite auto renewal being off.
Three days ago the dashboard said the commitment period was till 8th November and yet I was still charged. The dates on the dashboard have since changed and it now says the commitment period is till 8th December.
There appears to be no clarity and no way of stopping payments.
I have messaged support in the interim and received an automatic message telling me you might take ten days to respond - which is dreadful I might add. The automatic email had a link to further support which didn't work so I've had to raise another ticket.
Will somebody please spare me five minutes to explain what's going on and why Unity continues to charge me for a service which to all intents and purposes is switched off?
Below are screenshots showing the auto renew is switched off and the changing subscription expiry dates.
Hi Light Echo,
To make changes to your subscription, you will need to have a payment method attached to your account.
When attached, you will be able to navigate to alter the renewal status of your account to off.
If you are having any further issues, please submit a ticket to our Customer Service team!
Please sign in to leave a comment.